Tyler Brooks
Prize Candle is a company that makes natural soy candles with hidden rings inside. The company was established in 2012 and is located in Santa Monica, California. While Prize Candle has received positive reviews from some customers, there have also been complaints about the quality of their products and customer service. Some people have reported issues with broken or damaged candles, while others have expressed disappointment with the prizes inside the candles. There are also reports of the company's website being down and emails being returned, leading some to question whether Prize Candle has gone out of business. However, it is unclear if the company is still operational or not.
| Characteristics | Values |
|---|---|
| Reviews | Prize Candles have received mixed reviews. While some customers have given the product 5 out of 5 stars, others have complained about poor packaging, broken candles, and unsatisfactory customer service. |
| Availability | Prize Candles are available for purchase on Amazon.com, with some products currently out of stock. |
| Product Description | Prize Candles are natural soy candles with hidden rings inside. The candles are made with cosmetic-grade soy wax, botanical oils, and cotton wicks, providing a clean burn and a pleasant scent. |
| Price | The price of Prize Candles varies, ranging from $19 to $34.99. Discounts and coupons are sometimes offered. |
| Customer Service | There have been complaints about unresponsive customer service, with emails being returned and the phone number out of service. |
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What You'll Learn
Prize Candle's poor customer service
Prize Candles has received numerous complaints about its poor customer service. Several customers have reported issues with broken or damaged candles upon delivery, with some stating that the company failed to address their concerns adequately.
One customer shared their experience on Yelp, explaining that they received a candle with no smell that completely melted within 8 hours. Despite contacting Prize Candle multiple times, they only received automated responses and no meaningful resolution to their issue. This customer also expressed disappointment with the quality of the prize included in the candle, describing it as "rusted and not worth 5 cents."
Similar sentiments were echoed in reports on Ripoff Report, where customers complained about poor packaging leading to multiple broken candles upon delivery. One individual mentioned that their emails to the company were returned, and they encountered issues with the website being down and the phone number being unavailable. These reports highlight a pattern of unsatisfactory customer service experiences, suggesting that Prize Candle has fallen short in addressing customer complaints and providing adequate support.
The issues with Prize Candles' customer service have likely left customers feeling frustrated and disappointed. The combination of product quality concerns, unresponsive communication, and a lack of accountability from the company has probably contributed to a negative overall experience for these individuals. While the specific outcomes of these cases are unclear, the reports underscore the importance of prompt and effective customer service in maintaining a positive brand image and customer satisfaction.
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Prize Candle's website down
It is unclear if Prize Candles has gone out of business, but there are several reports from customers who have had negative experiences with the company. Several customers have reported issues with their orders, including broken or damaged products, poor packaging, and a lack of response from customer service. There are also complaints about the quality of the candles, with some people stating that they had no smell or that they melted completely within a few hours.
One customer reported that their emails to the company were returned, and the website appeared to be down. The phone number was also not in service at the time. This customer had received two boxes of candles that were poorly packaged, with four candles arriving shattered. Another customer reported a similar issue, stating that they had tried contacting the company eight different times regarding a damaged product but only received automated responses.
Prize Candles appears to have been the subject of several "rip-off reports", with customers complaining about poor packaging, broken candles, and a lack of response from the company. Some customers have also been disappointed with the prizes inside the candles, describing them as cheap and not worth the money.
Despite these negative reports, there are also some positive reviews of Prize Candles online. Some people have praised the company for its unique products, with natural soy candles containing hidden rings. These candles have been described as great gifts, with some customers planning to purchase more. It is worth noting that these positive reviews appear to be from a few years ago, and the more recent reports suggest that the company may be experiencing some issues.
Overall, it is unclear if Prize Candles has gone out of business, but there are certainly some red flags that potential customers should be aware of. If you are considering ordering from this company, it may be wise to proceed with caution and be aware of the potential risks.
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Poor packaging
Prize Candle is a company that makes natural soy candles with hidden rings inside. The company was established in 2012 by a team that shared a passion for creating an eco-conscious candle line that is sophisticated, refined, affordable, and festive.
However, despite the positive reviews and unique product offerings, Prize Candle has faced some criticism and complaints from customers regarding poor packaging. Multiple reports and reviews have surfaced, indicating that the company's candles were not packaged securely, resulting in broken and shattered products upon delivery. One report, in particular, detailed an incident where four candles arrived shattered, likely due to inadequate protection during shipping. The customer's husband, with an engineering degree in packaging and shipping, highlighted the issue.
Proper packaging is essential not only for protecting the product during transit but also for ensuring customer satisfaction and maintaining the brand's image. In the case of Prize Candle, the poor packaging resulted in broken candles, disappointed customers, and negative reviews. It is crucial for companies to invest in adequate packaging materials, design packaging that securely holds the product, and consider the shipping process to minimize the risk of damage.
To address the issue of poor packaging, companies can take several steps. Firstly, they should choose appropriate packaging materials that provide sufficient cushioning and protection for the product. This may include using sturdy boxes, inserting protective inserts or dividers, and utilizing filling materials such as bubble wrap or foam to prevent movement and absorb shocks during transit.
Additionally, companies should consider the design of the packaging itself. This includes ensuring that the product fits snugly within the box, using compartments or dividers to separate multiple items, and clearly marking fragile items to handle them with care. Regularly reviewing and improving packaging designs can help minimize the risk of damage during shipping.
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Prize Candle's quality
Prize Candles are made from cosmetic-grade soy wax and carefully selected botanical oils, with 100% cotton wicks. The company was established in 2012 by a team that shared a passion for creating an eco-conscious candle line that is sophisticated, refined, affordable, and festive.
The proprietary wax formula is produced exclusively for the company and presents excellent adhesion to containers, with an exceptional scent throw with both fragrances and essential oils. The unique and exclusively designed liquid processing method uses the latest technology, allowing the production of a homogeneous wax with a creamy white texture and appearance.
While some customers have praised Prize Candles for their quality and unique concept, there are also several negative reviews online. Some customers have complained about poor packaging, with multiple broken candles upon delivery. Others have expressed disappointment with the lack of scent and fast melting of the candles. There are also concerns about the responsiveness of customer service, with some customers reporting receiving only automated responses to their complaints.
Despite these negative reviews, Prize Candles continue to be available for purchase on Amazon, with an overall rating of 4.7 out of 5 stars based on over 800 reviews. The reviews suggest that the candles are worth the price and make great gifts, with some customers particularly enjoying the surprise element of finding a hidden ring inside.
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Prize Candle's reviews
Prize Candles is a company that produces eco-conscious candles with a surprise ring worth between $10 and $5,000 hidden inside each candle. The company was established in 2012 by a team that shared a passion for creating an eco-conscious candle line that is sophisticated, refined, affordable, and festive. The candles are made from cosmetic-grade soy wax, 100% USA-grown soybeans, and botanical oils, with 100% cotton wicks.
Prize Candles has received mixed reviews from customers. On Amazon, the product has 4.7 out of 5 stars, with many customers praising the scent and surprise element of the candles. However, on Yelp, the company has only 1 star, with some customers complaining about poor quality, broken candles, and a lack of customer service.
One positive review on rockymountainsavings.com mentions the excitement of finding a hidden treasure and describes the scent of the "Adriatic Fig" candle as very nice. The reviewer also notes that the prize ring was well-protected, wrapped in a bag inside a plastic case.
However, there are also several negative reviews, with customers reporting issues such as broken or shattered candles, poor packaging, and a lack of response from the company. One customer reported that their emails were returned, the website was down, and the phone number was not in service. Another customer was disappointed with the quality of the prize, describing it as cheap and not worth the money.
Overall, while some customers have enjoyed the excitement of the hidden prize and the scent of the candles, others have been disappointed with the quality of the product and the lack of customer service from Prize Candles.
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Frequently asked questions
Yes, Prize Candle is still in business. They were established in 2012 and are located at 1515 7th St, Santa Monica, CA.
Prize Candles are natural soy candles with hidden rings inside them. They are made with a proprietary wax formula that includes cosmetic-grade soy wax and botanical oils. The wicks are 100% cotton.
Prize Candles can be purchased directly from their store in Santa Monica or online through their website or Amazon.
Reviews of Prize Candles are mixed. Some people have reported issues with poor packaging, broken candles, and a lack of response from customer service. Others have praised the quality of the candles and the unique ring surprise, giving them five out of five stars.
