Jessie Taylor
Jackpot Candles offers a variety of scented candles with hidden jewelry inside, ranging in value from $15 to $5,000. The shipping duration for Jackpot Candles may vary, and customers have reported different experiences. Some customers have expressed frustration over delayed shipping and a lack of updates, while others have received their orders within a few days of placing them. It is recommended to track orders through UPS and contact Jackpot Candles' customer service for assistance during standard business hours on weekdays.
| Characteristics | Values |
|---|---|
| Time taken to ship Jackpot Candles | 12 days |
| Time taken to receive Jackpot Candles | 1 day to 19 days |
| Time taken to update tracking information | 24-48 hours |
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What You'll Learn
Tracking your Jackpot Candle order
To track your Jackpot Candle order, go to www.ups.com. Note that it may take up to 24-48 hours following shipment for your tracking information to be updated. If you require assistance, Jackpot Candles' customer service department can be reached via phone (1-800-248-0356) or email ([email protected]) during standard business hours (Monday to Friday, 9am to 5pm EST).
If you need to make a return, you will be responsible for paying the shipping costs unless the item you received was damaged. Once your return is received, it will take 3 to 5 days to process. You will then receive an email confirming your return authorization, and your store credit will be processed.
For returns, Jackpot Candles will get back to you within 24-48 business hours. They are closed on Saturdays, Sundays, and major holidays. Once your item is received, they will inspect it and notify you if your item has been approved or denied. After receiving confirmation that all return requirements have been met, you will receive authorization for your return. You must then send your return items and return authorization form to the provided address within 30 days of your original purchase date.
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Shipping times during sales
Jackpot Candles does not explicitly mention shipping times during sales on their website. However, some customers have reported experiencing delays in shipping during promotional events.
For example, on Candle Day, which is presumably a sales event, some customers reported not receiving their packages or shipping updates even weeks after placing their orders. In one instance, a customer who ordered on December 1st received their shipping confirmation email on the 12th, with the carrier picking up the package the next day. Another customer who ordered on the same day received multiple "we're working on it" emails before getting a "your order is about to ship" notification, and their package was shipped on the 13th and delivered on the 20th.
It is worth noting that shipping times can vary depending on various factors, such as order volume, carrier capacity, and delivery destination. During sales, it is common for businesses to experience a higher volume of orders, which may result in longer processing and shipping times.
To track your Jackpot Candles order, you can go directly to www.ups.com. Please note that it may take up to 24-48 hours following shipment for your tracking information to be updated. If you have any concerns or require assistance, you can contact Jackpot Candles' customer service department during standard business hours (Monday to Friday, 9 am to 5 pm EST) via their toll-free number (1-800-248-0356) or email ([email protected]).
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Returns process
Jackpot Candles offers returns for store credit only. The company does not offer refunds. To return a product, customers must first email Jackpot Candles' customer service team at [email protected] during standard business hours (Monday to Friday, 9 am to 5 pm EST). The email must include the order number, the item to be returned, the item's condition, and the reason for the return.
The customer service team will respond within 24 to 48 business hours. Once the return is authorised, customers must print the return authorisation and include it in the return packaging. Returned items must be in their original sealed packaging and unused. The return packaging must be sent to the address provided within 30 days of the original purchase date.
Upon receiving the returned item, Jackpot Candles will take 3 to 5 days to process the return. Once the processing is complete, the customer will receive an email confirming the return authorisation, and store credit will be issued. Shipping costs for returning items are the responsibility of the customer unless the item was damaged.
Please note that Jackpot Candles does not accept returns for custom label and personalised items, as all sales are final for these products.
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Shipping costs
Jackpot Candles offers free shipping for all domestic US orders (excluding Puerto Rico and Alaska) with a subtotal of over $75. The standard shipping fee for orders below this amount is a flat rate of $11.95. Packages are shipped via USPS Priority Mail for a flat rate of $24.95, with an estimated delivery time of 2-3 days, depending on the time of year and shipping provider package volume.
Customers can track their orders directly on the UPS website, though it may take up to 24-48 hours following shipment for tracking information to be updated.
Some customers have praised Jackpot Candles for their fast delivery, with some receiving their orders before the estimated arrival date. However, other customers have complained about long shipping times, with orders taking several weeks to arrive.
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Shipping issues
Jackpot Candles does not provide a clear estimate of how long their products will take to ship. However, their website provides a tracking option through UPS, which may provide more information on shipping times. Additionally, customers can contact their customer service department during standard business hours, Monday through Friday from 9 am to 5 pm EST, via a toll-free number or email.
Some customers have reported issues with delayed shipping and a lack of updates or communication from the company. In some cases, orders were cancelled without prior notice, which can be frustrating, especially if the items were intended as gifts. Delays in shipping notifications and updates have also been reported, with some customers receiving generic responses from customer support, advising them to "wait it out".
In terms of returns, Jackpot Candles accepts returns for store credit only under specific conditions, such as items being in their original sealed packaging. Returns are processed within 3 to 5 days, and customers are responsible for the shipping costs unless the item received was damaged. Once the return is processed, customers will receive an email confirmation and store credit for the exact price of the product minus any fees or coupons used.
For defective or incorrect items, customers can contact Jackpot Candles' customer service team via email or phone during business hours, excluding weekends and holidays. The team aims to respond within 24 to 48 business hours.
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Frequently asked questions
Jackpot Candles purchased from Amazon are shipped by Amazon and therefore qualify for free shipping on orders over $35. If you are purchasing from Jackpot Candles directly, it may take up to 24-48 hours following shipment for your tracking information to update.
It can take up to 13 days for your order to ship, and for the candles to arrive it may take up to 20 days.
Unfortunately, there is no information on Jackpot Candle's website about international shipping.
