Jessie Taylor
Candle-lite Company is America's original candle company, crafting candles in Ohio for over 180 years. The company offers various ways to get in touch with customer support, including an online help centre, a contact form, and an email address. Customers can also reach out via text message or mail for assistance. The company's website provides an FAQ section with answers to common questions about orders, shipping, and product availability.
| Characteristics | Values |
|---|---|
| [email protected] | |
| SMS | 1-833-748-7567 |
| Postal Address | 10521 Millington Ct. Suite B Cincinnati, OH 45242 |
| Contact Form | Available on the website |
| Customer Support | [email protected] |
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What You'll Learn
Contact via email
If you have any questions, you can first check out the FAQ and Performance Tips sections on the Candle-lite website for information and answers to common questions about their products, website, and orders. If you still have a question, you can contact Candle-lite via email using the form on their website. Please include your Order # and Item # in your message.
You can also contact Candle-lite's customer support team at [email protected]. If you are missing a product, do not use the return/exchange process. Instead, contact the support team at the aforementioned email address, and they will verify if an item was missing from the original shipment by checking the packing list and shipping weight. If an item was indeed missing, they will promptly ship it to you.
If you believe an item is defective, you can also reach out to the customer support team at the above email address. If the item is deemed faulty, a replacement item will be shipped to you, or you will be provided with store credit.
Additionally, you can subscribe to the Candle-lite email list and text messaging service to receive updates and marketing messages. You can unsubscribe from these services at any time through the unsubscribe link in each email or by texting STOP to cancel.
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Text for help
If you have any questions or concerns about your experience with Candle-lite, you can text "HELP" to 1-833-748-7567 at any time. This will provide you with a link to their Online Help Center, where you can find answers to frequently asked questions and other useful information.
You can also contact their customer support team via email at [email protected] or [email protected]. Their team will be happy to assist you with any issues or inquiries you may have regarding their products or services.
Additionally, if you believe you have received a defective or faulty item, you can reach out to their customer support team for assistance. They may offer you a replacement item or store credit, depending on the situation.
Candle-lite also offers an option to subscribe to their email list and receive recurring automated marketing text messages, such as cart reminders. To subscribe, simply provide your mobile number and consent through their website. You can unsubscribe from these communications at any time by following the unsubscribe link in each email or text message.
Remember to include relevant details such as your order number, item number, and a clear description of your inquiry when contacting Candle-lite for assistance. Their team is committed to providing prompt and helpful support to ensure a positive experience for their customers.
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Online form
The Candle-lite Company offers several ways to get in touch with their customer support team. One way is through their online form, which can be found on their website under the "Contact Us" link.
The company recommends that before submitting a query, you should first check their FAQs and Performance Tips for information and answers to common questions about their products, website, and orders. If you still need to contact them, you can fill out the online form, and someone will respond to you quickly. Remember to include your Order # and Item # in your message.
The online form is best used for queries that are not urgent, as the response time may vary. If your query is time-sensitive, you may want to consider using their other contact methods, such as their phone number or email address.
Additionally, if you are missing a product or have a defective item, you can contact their support team at [email protected]. Their customer support team will be able to assist you further with these specific issues.
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Live chat
The Candle-lite Company also offers a live chat feature on its website, which allows customers to communicate with a customer service representative in real time. This can be a convenient option for customers who need immediate assistance or have a quick question. The live chat feature is likely to be available during standard business hours, although the specific hours may vary.
In addition to live chat, customers can also contact the Candle-lite Company by email at [email protected] or [email protected]. Emailing the company may be a good option for customers who need to provide detailed information or attach supporting documents. The company aims to respond to customer inquiries promptly and provide assistance as efficiently as possible.
For urgent matters or time-sensitive inquiries, customers can also contact the Candle-lite Company by phone. The company provides a phone number, 1-833-748-7567, which can be used to reach out for assistance. This number can also be used to subscribe to Candle-lite text messaging and receive automated marketing text messages, such as cart reminders. Texting "HELP" to this number will also provide a link to the company's Online Help Center.
The Candle-lite Company strives to provide excellent customer service and offers multiple channels of communication to ensure that customers can reach out through their preferred method. Whether it's through live chat, email, phone, or text messaging, the company aims to respond to inquiries promptly and provide the necessary assistance to its customers.
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FAQs
How do I contact Candle-lite Co.?
You can contact Candle-lite Co. by filling out the form on their website, via email at [email protected], or by texting HELP to 1-833-748-7567.
If you are missing an item, do not use the return/exchange process. Contact the Candle-lite Co. support team at [email protected]. Provide your order number and the missing item(s) in your message.
If you believe you have received a faulty item, contact the Candle-lite Co. customer support team. If the item is deemed faulty, a replacement will be shipped to you or you will be provided with store credit.
If you order a product that is out of stock, Candle-lite Co. will contact you via email and provide an estimated availability date or the option to cancel the item from your order for a refund or an alternative item of equal or lesser value.
Yes, you can swap a product in your subscription by logging into your Candle-lite.com account and clicking on the "Manage Subscriptions" link. Within the Subscriptions tab, click on the "Actions" button next to the subscription you want to swap and select "Swap" from the dropdown menu.
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Frequently asked questions
You can contact Candle-lite Co. via the form on their website or via live chat.
You can contact Candle-lite Co.'s customer support team via email at [email protected].
You can text Candle-lite Co. at 1-833-748-7567.
If you are missing an item from your order, you can contact Candle-lite Co.'s customer support team via email at [email protected]. You will need to provide your order number and the missing item(s).
