Tyler Brooks
Holland House Candles was a family-owned business based in Holland, Michigan, that offered unique, exclusive, hand-carved candles. The company was established in 1974 and closed in 2025 after 51 years of operation. During its time, it offered a variety of ways to order its products. Customers could order online through their secure website, over the phone, or via email. Personalized and custom-colored candles could be ordered by calling their hotline or sending an email with specific requirements. Candles were shipped within one to fourteen days of being ordered, with personalized candles taking longer, usually two to four weeks. Domestic shipping rates within the contiguous United States were calculated based on merchandise value, with additional costs for Alaska, Hawaii, and Puerto Rico. The company took great care in packaging its candles to prevent heat and cold damage during shipping.
| Characteristics | Values |
|---|---|
| Ordering Methods | Online, Phone, Email |
| Online Payment Methods | Visa, MasterCard, Discover, American Express |
| Shipping Carriers | UPS, USPS |
| Shipping Destinations | Domestic (contiguous US), International, Alaska, Hawaii, Puerto Rico |
| Shipping Rates (Domestic) | $15 for the first $39, $19 for $40 to $50, $4 for every additional $20 |
| Shipping Time (Domestic) | 1-14 days (personalized: 2-4 weeks) |
| Shipping Statuses | On Hold, Processing, Completed |
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What You'll Learn
Ordering a personalised candle
Holland House Candles was established in 1974 in Holland, Michigan. The company offers a variety of ways to place an order, including through their online ordering system, which prioritises security and ease of use.
If you would like to order a personalised candle, you can do so by calling Holland House Candles at 1-800-238-8467. They are available Monday to Saturday, from 10 a.m. to 5 p.m. EST. If you are calling from outside the US, you can reach them at 616-393-8980 during business hours or send an email to [email protected] prior to placing your order.
When placing your order, you will need to specify the style, size (small, medium, or large), and any additional options such as a pre-drilled well or an LED kit. If you would like custom printing, you will need to choose between a plaque or inlay format and select a type-style and text colour. Examples of these options are available on the Personalize page of their website.
Personalised candles typically take longer to create, with a lead time of 2 to 4 weeks. However, if you require "Rush" delivery or need the candle to arrive by a specific date, you can notify Holland House Candles, and they will do their best to accommodate your request.
Payment is required at the time of order placement, and they accept Visa, MasterCard, Discover, and American Express credit cards.
Please note that Holland House Candles may not be currently accepting new orders due to an injury to their candle artisan. It is recommended to check their website for updates before placing an order.
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Shipping and delivery
Holland House Candles offers a variety of ways to place an order, including an online ordering system, phone calls, and emails. This response will focus on the shipping and delivery process after an order has been placed.
The lead time for shipping Holland House Candles varies depending on the number of orders being processed and the type of candle ordered. As a general rule, standard candles are shipped within one to fourteen days of being ordered, while personalized candles typically take longer, ranging from two to four weeks. Customers can request "Rush" delivery or specify a desired arrival date, and the company will make every effort to accommodate these requests. Additionally, customers can opt to have their candles held and shipped at a later date, which is convenient for gift-giving occasions.
To ensure the highest quality, Holland House Candles does not rush the production process, even if it means longer wait times for customers. Payment is required at the time of order placement, and customers are advised to order early, especially for occasions like Christmas. It is important to note that the company may take a break during the first few months of the year (January, February, and/or March), resulting in potential delays in shipping until April. Any decision to take a hiatus will be prominently displayed on their homepage.
Domestic shipping within the contiguous United States incurs calculated shipping charges based on the value of the merchandise ordered. Shipping rates start at $15 for the first $39 in merchandise and increase incrementally with the total order value. For shipments to Alaska, Hawaii, and Puerto Rico, additional shipping costs will apply, and customers will be notified of the accurate shipping charges via email before their order is confirmed. International orders will also incur significantly higher shipping charges, along with taxes and import fees upon delivery.
To protect the integrity of their candles during shipping, Holland House Candles takes several precautions. They monitor the weather conditions at the destination address during the summer months, and if the temperature exceeds 90°F, they will hold the package and ship it when the weather cools down to prevent heat damage. Similarly, they consider extreme cold weather, as their candles and LEDs are sensitive to freezing temperatures. As a result, shipments may be delayed during winter to avoid potential damage.
Holland House Candles uses UPS or USPS for domestic shipping, ensuring that all candles are extensively packaged to safeguard against damage during transit. In the rare event of damage, customers should immediately notify the company within two days of receiving the candle, retaining the original packaging for inspection by the delivery service.
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Payment options
Holland House Candles offers a variety of payment options for your convenience. You can rest assured that their online ordering system is designed with security in mind, ensuring that your credit card information remains private and protected. Here are the payment options available when ordering Holland House Candles:
Online Payments:
Holland House Candles accepts major credit cards, including Visa, MasterCard, Discover, and American Express. Their website utilizes a secure server, so you don't have to worry about the privacy of your credit card information. Once your order is placed, it will go through different statuses: "On Hold," "Processing," and "Completed." During the "Processing" stage, your credit card will be charged, and your candle(s) will be crafted and prepared for shipping.
Phone Orders:
If you prefer a more personalized experience or wish to order a custom candle, you can call them at 1-800-238-8467. Their friendly staff will guide you through the ordering process, answer any questions, and take your payment information over the phone. Their phone lines are open from 10 a.m. to 5 p.m. EST, Monday through Saturday. If you're calling from outside the US, you can reach them at 616-393-8980 during the same business hours.
Email Communication:
For any inquiries or questions prior to placing your order online, you can also email Holland House Candles at [email protected]. Their team will respond to your queries and guide you through the ordering process, ensuring you have the necessary information before proceeding with your purchase.
"Rush" Delivery and Gift Options:
If you require "Rush" delivery or need your candles by a specific date, you can notify Holland House Candles in the Customer Notes box during checkout. Additionally, you can order candles to be held and shipped at a later date, which is perfect for gift-giving occasions like birthdays, anniversaries, or Christmas. Payment is typically made at the time of order placement, and they kindly request early orders for busy gift-giving seasons like Christmas.
Remember to review the shipping information, as shipping charges may vary based on your location. For international orders or shipments to Alaska, Hawaii, and Puerto Rico, you will be informed of the accurate shipping charges via email, and you can decide whether to accept or decline the increased charges.
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Online ordering
Holland House Candles® offers a variety of ways to place an order. Their online ordering system is designed to make shopping fast, easy, and secure. All orders are placed on a secure server, so you don't have to worry about your credit card information being compromised. The company also guarantees that your order information will be kept private and never shared with other companies.
To place an online order, simply visit the Holland House Candles website and browse their selection of candles. Once you've found the candle(s) you wish to purchase, add them to your cart and proceed to checkout. You can use a credit card from Visa, MasterCard, Discover, or American Express to complete your order.
After placing your order, you will receive an order confirmation, and your order status will be displayed as "On Hold." This means that your order has been successfully placed and is awaiting processing. Depending on the volume of orders, it may remain "On Hold" for a few days or even a couple of weeks during busier times, such as Christmas. Once your order is in the processing stage, your credit card will be charged, and your candle(s) will be crafted and prepared for shipping. Finally, when your order is completed, you will receive an email from UPS with a link to track your shipment.
It's important to note that Holland House Candles may take a break during the months of January, February, and/or March, and orders placed during this time may not be shipped until April. Additionally, the company takes measures to prevent heat damage to their candles during shipping by monitoring the weather at the destination address during the summer months. If the temperature is above 90°F, they will hold the package and ship it when the weather cools down. Similarly, shipments may be delayed during the winter to avoid extreme cold weather that can damage the candles.
Domestic shipping within the contiguous United States is calculated based on the merchandise ordered, with additional costs for Alaska, Hawaii, and Puerto Rico. International orders also incur considerably higher shipping charges, and customers will be notified of the accurate shipping charges via email before their order is confirmed.
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Contact information
Holland House Candles offers a variety of ways to place an order. The company's online ordering system is designed to be fast, easy, and secure. All orders are processed through a secure server, protecting customers' credit card information and privacy.
Holland House Candles provides multiple contact options for customers seeking to place orders or make inquiries.
Phone
Customers can place orders or discuss their requirements over the phone by calling $(800) 238-8467. This number is suitable for ordering personalized or custom-colored candles. The company's phone lines are open from 10 a.m. to 5 p.m. EST, Monday through Saturday. If calling during business hours, customers are advised to leave a message if their call is not answered immediately, and the company will return the call.
For international customers calling from outside the US, the dedicated number is 616-393-8980 during business hours.
For inquiries prior to placing an online order, customers can send an email to [email protected]. This email address is also provided for customers seeking to return their candles due to dissatisfaction or damage.
Online
The Holland House Candles website offers an online ordering system, ensuring a secure and private shopping experience. The website also provides detailed information about the company's products, customization options, and shipping policies.
In-Person
While Holland House Candles has scaled back its physical store operations, local customers can opt to pick up their orders to save on shipping charges. Arrangements can be made for hand delivery to a home or work address within the 49424 zip code or a convenient meeting location, such as Dutch Village. Customers can place their orders online or by phone and indicate their preference for pickup instead of shipping.
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Frequently asked questions
You can place an order through Holland House Candles' online ordering system. You can also place an order by calling 1-800-238-8467 or 616-393-8980 if you are calling from outside the US.
Candles are typically shipped within one to fourteen days after being ordered. Personalized candles take longer, usually 2-4 weeks. If you need your order to arrive by a specific date, you can notify Holland House Candles in the Customer Notes box, and they will do their best to accommodate your request.
Holland House Candles accept Visa, MasterCard, Discover, and American Express credit cards.
