
TradingView is a popular platform for traders, offering advanced charts and regular TWS charts. However, users often face issues with candle lines and trend lines, such as disconnection, compression, and difficulty in switching between line graphs and candlesticks. While there is currently no option to lock the number of candles or save custom charts as the default, TradingView is exploring these possibilities. Users with paid subscriptions are advised to open support tickets for personalized solutions. To address candle line issues, users can try zooming out, selecting longer timeframes, clearing cache, and updating standalone charting software.
| Characteristics | Values |
|---|---|
| Issue | Disconnected or missing candle lines |
| Cause | Gaps in data due to price movement, short time intervals, zoom level, or chart scale settings |
| Solution | Draw lines to connect candles, upgrade to a paid subscription for full chart access, adjust time interval, zoom out, clear cache or refresh, reinstall or update software, contact support for paid subscribers |
| Workarounds | Switch to daily or 5/10m TF, focus on specific days or peaks/zones, track underlying assets with smoother data |
| Limitations | No option to add a line for buy price, cannot save custom chart as default, no custom time frames for advanced charts |
What You'll Learn

Gaps in data can cause disconnection
To address disconnections caused by gaps in data, users can try the following:
- Double-click on one of the candles and select "extended" in the session row to view price action during the gap.
- Switch between data providers in the chart settings to identify if the issue is tied to a specific source.
- Optimize browser GPU settings by turning on hardware acceleration in Chrome or Firefox.
- Check for conflicts with time zones or outdated scripts, and ensure daylight saving time settings are correct.
- Upgrade to a higher-tier subscription to improve data refresh rates and reduce speed issues.
- Ensure a strong and stable network connection by using a wired Ethernet connection and adjusting router settings to prioritize TradingView traffic.
It is important to note that gaps in data can be useful for traders as they represent imbalances in the market. Traders can use this information to profit from sudden price changes. Therefore, users should understand the implications of gaps before attempting to erase them from their charts.
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Zooming in too much can compress candles
When viewing a chart, the candles may appear compressed due to the zoom level or chart scale settings. This is because zooming in too much can cause the candles to appear compressed. To fix this, you can try resetting the chart to restore the candle compression to its default setting. Depending on the platform or software you are using, you can try the following steps:
- Look for a "Reset" or "Default" button in the chart settings or right-click menu to restore the chart to its original settings.
- Zoom out by using the zoom or scroll features of your charting platform. This should expand the candles and provide a clearer view.
- Check if you have inadvertently selected a shorter timeframe, such as a one-minute or five-minute chart, which can result in compressed candles. Choose a higher timeframe like 15 minutes, 1 hour, or higher, depending on your preference.
- Double-click the price axis or use the 'Auto' scale button to reset the chart.
- Check if the time interval is set correctly, as very short intervals can crowd candles.
- Clear your browser cache or refresh the page.
- Regularly adjust the zoom and scale to ensure clear visualization and prevent display issues.
Additionally, you can manually adjust the thickness of the candles by following these steps:
- Open your preference window for the chart by double-clicking the horizontal scale at the bottom of the chart.
- In the "General" tab, you will find the “Pixels/Bar” setting, which controls the number of pixels allocated to each bar.
- Manually enter the format X:Y, where Y controls the thickness (horizontal width) of the bar/candle in pixels, and X controls the space allocated for each bar.
- If you want the bars to be wider than the space provided, go to "Setup: Configuration" and set the variable ChrtAllowCandleOverlap to True, then click Apply.
- Hold down the Ctrl+Shift keys while operating the mouse scroll wheel to manually adjust the thickness of the bars (Y) and the space allocated to each bar (X).
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Short time intervals can crowd candles
The 5-minute strategy is a popular option for intraday trading, allowing traders to capitalise on small price movements and react quickly to market changes. However, shorter timeframes can introduce more market noise and less reliable signals compared to longer timeframes. The 1-hour, 4-hour, daily, and weekly timeframes tend to provide a better balance between seeing the overall market structure and spotting trade setups.
The 4-hour timeframe, in particular, has been found to be effective for swing trading, with a success rate of 70% in identifying profitable trade setups. This longer timeframe carries more weight and has a better chance of playing out as projected compared to shorter timeframes, which can be more easily influenced by big buys/sells.
While short time intervals can crowd candles, they also offer opportunities for traders to take advantage of intraday price fluctuations and make swift decisions. The choice of timeframe depends on the trader's strategy, risk appetite, and preference for detail in price movements.
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Inconsistent trendlines can occur with varying bars
One factor is the time frame of the chart. By default, charts on TradingView may be set to only show US regular session hours, which can cause gaps in the data and affect the accuracy of trendlines. To address this, users can adjust the time frame by clicking on the current time frame in the upper left corner and selecting "More" and then "Custom" to create a custom time frame that suits their needs.
Another factor is the scale being used. Using a log scale price axis and turning off pre-market data can help improve the consistency of trendlines. Additionally, creating a "chart panel" that displays multiple time frames simultaneously (such as daily, 30m, and 5m) can help users draw trendlines that remain visible and consistent across different time frames.
Data gaps can also cause inconsistencies in trendlines. These gaps occur when there is a significant price movement between the previous day's close and the next day's open, resulting in a gap up or gap down. To address this, users can switch to a daily or intraday time frame or focus on specific peaks or zones from the previous day.
It is important to note that inconsistent trendlines across timeframes are not unique to TradingView and are common across various charting platforms. While there is no one-size-fits-all solution, understanding the underlying causes and employing strategies such as custom time frames, scale adjustments, and multiple time frame charts can help improve the consistency of trendlines.
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Contact TradingView support for help
If you are experiencing issues with disconnected candle lines on TradingView, there are several ways to get help. Firstly, you can refer to the Help Center provided by the TradingView customer care team, which offers articles and resources accessible to all users that may provide solutions to your queries. Additionally, TradingView has a community on Reddit where users can ask questions, share insights, and suggest features. This community may provide valuable information and workarounds for your specific issue.
If you are unable to find a solution through these self-help resources, you can contact TradingView support directly. They do not provide a phone number for direct communication, but you can reach out to them via email at [email protected]. This email address is primarily designated for inquiries related to billing matters concerning the Basic Plan. If you are a paid plan subscriber, more comprehensive customer service options may be available to you. You can initiate a support ticket by clicking the "Still need help?" link after reviewing the available content in the Help Center, or by selecting "My Support Tickets" and then "Open Ticket." If you are encountering issues with advanced charts, you can also email [email protected] for specific questions or feedback.
It is important to note that some issues may not have current solutions. For example, users have reported problems with disconnected candle lines, gaps in data, and the inability to save custom chart settings or time frames. While TradingView is looking into addressing these issues, there are currently no options to resolve them. However, by contacting TradingView support and providing feedback, you can ensure that your concerns are heard and potentially contribute to future improvements to the platform.
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Frequently asked questions
You can adjust the visual order of an object or indicator on your chart through its context menu. Right-click on the object or indicator and select 'Visual Order'.
Try zooming out using the zoom or scroll features of your charting platform. This will expand the candles and provide a clearer view. You can also check if you have inadvertently selected a shorter timeframe, such as a one-minute or five-minute chart, which can result in compressed candles.
If you have a paid subscription and are still experiencing problems, please open a support ticket on the platform.

