Tyler Brooks
Anaïs Candle is a company that creates handcrafted candles and home decor. They describe their products as luxurious and elegant, and market them as a way to transform everyday moments into curated rituals. However, the company has received negative reviews on Trustpilot, with a rating of 1.6/5 stars. Multiple customers have complained about issues with their orders, including missing items and a lack of response from customer service. With this in mind, is it legitimate to question whether Anaïs Candle is a legitimate company, or if they are scamming their customers.
| Characteristics | Values |
|---|---|
| Trustpilot Rating | Bad (1.6/5) |
| Number of Reviews | 24 |
| Percentage of 1-star Reviews | 88% |
| Customer Service | Poor response time, difficult to contact |
| Product Quality | Issues with missing or wrong items |
| Shipping | Delayed delivery, vague responses |
| Legitimacy | Unclear, some customers received products while others suspect a scam |
| Customer Testimonials | Mixed reviews, some positive and some negative |
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What You'll Learn
- Customer reviews on Trustpilot suggest poor quality and bad customer service
- One-star reviews on Trustpilot warn of potential scams
- Anaïs Candle advertises luxurious, handcrafted, and elegant candles
- Anaïs Candle offers worldwide shipping and sitewide discounts
- Facebook reviews describe candles as dreamy, romantic, and aesthetic
Customer reviews on Trustpilot suggest poor quality and bad customer service
Anaiscandle has received poor customer reviews on Trustpilot, with an overall rating of 1.6/5. Several customers have complained about the poor quality of the products and bad customer service.
One customer reported that they ordered two Anastasia handbag vases but only received one. Despite sending multiple emails to the company, they have not received a response. Another customer had a similar issue, having ordered four candles but only receiving three. They also reported that their emails to the company went unanswered.
Other reviews mention issues with wrong items being delivered and difficulty in getting responses from the company regarding shipping and order cancellations. One customer warned others not to order from the company, calling it a "complete SCAM".
It is worth noting that there are also positive reviews from customers who have had positive experiences with the company, praising the quality and aesthetics of the candles. However, the majority of the recent reviews highlight issues with the company's products and customer service.
Overall, while Anaiscandle may offer aesthetically pleasing and luxurious products, the negative reviews on Trustpilot suggest that customers may encounter issues with their orders and struggle to receive timely and effective support from the company.
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One-star reviews on Trustpilot warn of potential scams
Anaiscandle has a rating of 1.6/5 on Trustpilot, with 88% of its reviews giving the company just one star.
Another customer said they ordered two Anastasia handbag vases but only received one. They said they had emailed the company three times and had not heard back. They added that they needed a refund or for the item to be delivered. The customer said they could not get a response on when something would be shipped and that they had been told the item was on back order but was still being sold with a 3-6 day shipping timeframe. They said they had sent four unanswered emails to get the order cancelled and that they would be filing a dispute with their bank. They advised others not to order anything from the company.
A third customer said they had ordered four candles in December 2024 but only three had arrived. They checked their confirmation email and saw that they had ordered four. They emailed the company but did not receive a reply. They said they were upset because they were a recurring customer who had spent a lot of money on the company's products. They wondered if the company had changed owners because their experience was so different from previous orders. They advised others to "beware".
Another reviewer gave the company one star, saying: "BAD QUALITY, BAD CUSTOMER SERVICE. I contacted them minutes after placing an order by mistake, several times via email and phone, which by the way is not a real company phone, just a Google number, never an answer, wrong items delivered and when I tried to dispute it with my card they claimed it was final sale."
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Anaïs Candle advertises luxurious, handcrafted, and elegant candles
Despite the negative reviews, some customers have shared positive experiences with the company. One Trustpilot reviewer mentioned that they had ordered from Anaïs Candle multiple times in the past without any issues, receiving lovely candles delivered on time. Similarly, on their official website, Anaïs Candle showcases positive testimonials from customers who are pleased with the brand's natural, lead-free, and aesthetically pleasing candles.
The company's Facebook page also promotes its candles as "dreamy, romantic, [and] aesthetic," with worldwide shipping available for its products, which are handmade in New York City. Anaïs Candle invites customers to "celebrate life's most precious moments" with its offerings, including the Crowné Embossed Diamonds Champagne Flutes, which are described as meticulously crafted with elegantly embossed stems adorned with diamond brilliance.
Whether Anaïs Candle lives up to its promise of luxury and elegance is a matter of perspective. While some customers have shared disappointing experiences, others seem satisfied with their purchases. It is always advisable to exercise caution when ordering from a company for the first time, especially when there are concerns about product quality and customer service.
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Anaïs Candle offers worldwide shipping and sitewide discounts
Anaïs Candle is a brand that offers handcrafted, luxurious, and elegant candles and home décor items. The brand promises to transform everyday moments into curated rituals with its products that are described as "luxurious, intentional, and unapologetically beautiful".
While the brand has positive testimonials on its official website, reviews on Trustpilot paint a different picture. The brand currently has a rating of 1.6/5 stars on the platform, with several negative reviews citing issues with missing items, non-responsive customer service, and delayed or non-existent refunds.
However, it's important to note that there are also customers who have had positive experiences with the brand, with one Trustpilot reviewer sharing that they had ordered from Anaïs Candle multiple times without any issues, receiving lovely candles delivered on time.
Despite the mixed reviews, Anaïs Candle offers worldwide shipping and sitewide discounts of up to 50% off, along with a free candle for every order. These offers are available exclusively on their website, where customers can browse their range of dreamy, romantic, and aesthetic candles, all handmade in NYC.
If you're considering purchasing from Anaïs Candle, it is recommended to proceed with caution. While their website and some customers' experiences reflect a positive brand image, the majority of reviews on Trustpilot suggest potential issues with order fulfilment and customer service. It is always advisable to do your own research and make an informed decision based on multiple sources of information.
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$8.99
Facebook reviews describe candles as dreamy, romantic, and aesthetic
Anais Candle has a poor rating of 1.6/5 on Trustpilot, with multiple reviews complaining about bad quality products and poor customer service. However, the company's Facebook page presents a different picture, with reviews describing the candles as "dreamy, romantic, and aesthetic".
One Facebook review highlights the luxurious and elegant nature of the candles, claiming that they "transform everyday moments into curated rituals". Another review from a satisfied customer mentions that the candles are "all-natural and lead-free".
The Facebook page for Anais Candle also showcases their new design, the Crown Embossed Diamonds Champagne Flutes, described as "meticulously crafted" and "elegantly embossed". The page further entices customers with promotions such as "up to 50% off sitewide" and a "free candle with every order".
Despite the positive reviews on Facebook, the Trustpilot reviews raise concerns about the company's reliability. Multiple customers have reported issues with incorrect or incomplete orders, and the company's lack of response to emails attempting to resolve these issues. One customer even warns others to "do not order anything from this company", indicating that their experience with Anais Candle was extremely frustrating.
The discrepancy between the Facebook reviews and the Trustpilot ratings suggests that customers' experiences with Anais Candle may vary. While some may appreciate the aesthetic and romantic nature of the candles, others have encountered significant problems with their orders.
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Frequently asked questions
Anaïs Candle has a rating of 1.6/5 on Trustpilot, with multiple customers reporting issues with their orders and a lack of response from the company. However, there are also customers who have had positive experiences with the company, praising the quality and aesthetics of their products.
Anaïs Candle currently has a rating of 1.6/5 on Trustpilot, with 24 reviews in total as of January 2024.
Yes, some customers have expressed satisfaction with their purchases, describing the candles as "beautiful" and "lovely." One customer mentioned having ordered from the company multiple times without any issues.
Yes, several customers have reported issues with their orders, including missing items, delayed deliveries, and a lack of response from customer service. Some have also warned others not to order from the company due to their negative experiences.
Anaïs Candle offers handcrafted, luxurious candles and home decor items. They describe their products as "elevated design [that] meets ambiance," and their candles are handmade in NYC with worldwide shipping available.
