Tyler Brooks
Candle Delirium is a luxury candle store located in West Hollywood, California, on Santa Monica Boulevard. It claims to be the #1 destination for luxury scented candles in the world, offering a large selection of richly scented candles from top designers. Candle Delirium has received mixed reviews online, with an average rating of 2.9/5 on Trustpilot. While some customers have praised the store for its product quality and customer service, others have complained about bad experiences with returns, slow delivery, and rude customer service. There are also allegations of unprofessional behaviour by Candle Delirium towards small businesses submitting products for consideration.
| Characteristics | Values |
|---|---|
| Trustpilot Rating | 2.9 / 5 |
| Customer Service | Mixed reviews |
| Shipping Time | Up to 3.5 weeks |
| Product Quality | Mixed reviews |
| Location | 7980 Santa Monica Blvd, West Hollywood, CA 90046 |
| Phone Number | 1-888-656-3903 |
| Store Hours | Mon - Fri: 11:00 am - 7:00 pm, Sat: 12:00 pm - 6:00 pm, Sun: 11:00 am - 7:00 pm |
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What You'll Learn
- Candle Delirium has an average rating of 2.9/5 on Trustpilot
- Customers have reported issues with returns and customer service
- The company has a large selection of luxury scented candles
- Candle Delirium has a physical store in West Hollywood, California
- Reviews on Yelp are mixed, with some praising the store and others criticising it
Candle Delirium has an average rating of 2.9/5 on Trustpilot
Candle Delirium is a luxury candle store that boasts of having the "largest selection of richly scented candles from the best scented candle brands in the world". They offer free shipping and gift wrapping. However, their Trustpilot rating of 2.9/5 suggests that there might be some issues with the business.
The low rating is due to a few negative reviews, which primarily cite bad customer service and disorganisation as the reasons for their dissatisfaction. One review mentions that the reviewer received a broken candle and was charged for it despite returning it. Another review mentions that Candle Delirium took 3.5 weeks to deliver the order, which is unacceptable given that they claim to be a one-stop shop.
There is also a review from a small business owner who submitted their luxury candles for consideration to be sold at Candle Delirium. After submitting four samples, the reviewer's products were rejected, and the samples were not returned. The reviewer mentions that Candle Delirium acted disrespectfully and unprofessionally, and even kept the chrome lids from the sample candles.
However, it is worth noting that there are also positive reviews for Candle Delirium on other platforms such as Yelp and Reddit. Some customers praise the store for its excellent customer service and quality products, while others appreciate the wide variety of scented candles available.
Overall, while Candle Delirium does have a low rating on Trustpilot, there are also positive reviews and testimonials from customers who have had satisfactory experiences with the company. It is important for prospective customers to consider all reviews before making a purchase decision.
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Customers have reported issues with returns and customer service
Candle Delirium has received mixed reviews for its customer service and returns process. While some customers have praised the company's customer service as "outstanding, helpful, and attentive", others have criticised the company for issues with returns and rude email communication.
One customer reported that they returned a broken item along with a few other unwanted items from a nearly $1000 order and were charged for the broken item they sent back. They also mentioned that the company's emails about the return were rude in tone. Another customer shared a similar experience, stating that they were charged for a returned item that arrived damaged. They expressed disappointment with the company's handling of the situation and felt that their concerns were not adequately addressed.
In addition to issues with returns, there have been reports of delays in shipping. One customer noted that it took 3.5 weeks from the day of the order to delivery, and they were disappointed that the items they ordered were not in stock at the time of purchase. They felt that it was "tacky" of the company to accept their order without having the items in stock, especially since Candle Delirium positions itself as a one-stop shop.
On the other hand, some customers have shared positive experiences with Candle Delirium's customer service. One review mentioned the helpfulness of employees named Darrin and Lauren, while another customer highlighted the excellent service they received and recommended speaking to Brice. These positive reviews suggest that some customers have had satisfactory experiences with the company's customer support.
Overall, while there have been some negative reports about returns and customer service, there are also customers who have had positive interactions with Candle Delirium. It is important for customers to share their experiences, both good and bad, to help others make informed decisions when considering purchasing from Candle Delirium.
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The company has a large selection of luxury scented candles
Candle Delirium is a luxury candle store located on Santa Monica Boulevard in West Hollywood, California. It claims to be the "#1 destination for luxury scented candles in the world", offering a large selection of richly scented candles from popular brands such as Trudon, Voluspa, Glasshouse, and Nest. The store also carries diffusers and room sprays, catering to a variety of scent preferences, including wood and vanilla.
The company provides an extensive online catalogue, making it convenient for customers worldwide to browse and purchase their desired candles. Candle Delirium offers free shipping and gift wrapping with every order. They also have a physical store in Los Angeles, spanning 3,400 square feet, where customers can experience the candles in person.
While the company has received some positive reviews for its product quality and customer service, there are also several negative reviews online. Some customers have complained about slow delivery times, disorganization in stock management, and rude customer service when dealing with returns. There are also allegations of unprofessional conduct, with one small business owner sharing their experience of having samples rejected and then not returned.
Despite these mixed reviews, Candle Delirium continues to be a sought-after destination for candle enthusiasts. The store has received praise for its diverse range of luxury candles, with something to offer for every taste and preference. Whether shopping online or in-store, Candle Delirium provides an extensive selection of scented candles, allowing customers to find their desired fragrances and create an aromatic ambiance in their spaces.
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Candle Delirium has a physical store in West Hollywood, California
Candle Delirium is a physical store located on the iconic Santa Monica Boulevard in West Hollywood, California. The 3,400 sq. ft. flagship store is a one-stop destination for luxury scented candles, offering the largest selection of richly scented candles from the best brands worldwide. With its vast collection of quality scented candles, Candle Delirium caters to candle lovers, freaks, and addicts alike.
The store boasts a wide range of scented candles, including jar candles, soy candles, and diffusers, as well as room sprays. It features renowned brands such as Antica Farmacista, Apotheke, Archipelago, Baobab, Boy Smells, and many more. Candle Delirium also offers free shipping and gift wrapping with purchases.
While Candle Delirium has received mixed reviews online, with an average rating of 2.9/5 on Trustpilot, some customers have praised the company for its outstanding customer service and quality products. One customer even described their experience as "magical," highlighting the helpful and attentive staff.
In addition to its physical store, Candle Delirium also has an online presence, offering convenience and accessibility to customers worldwide. The company provides comprehensive and unbiased reviews of various loan options on its website, assisting customers in navigating the complex world of financial lending.
Overall, Candle Delirium's physical store in West Hollywood, California, is a haven for candle enthusiasts, offering an extensive selection of luxury scented candles and a unique shopping experience enhanced by its knowledgeable and friendly staff.
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Reviews on Yelp are mixed, with some praising the store and others criticising it
Reviews of Candle Delirium on Yelp are mixed, with some praising the store and others criticising it. The store has 384 reviews, with many customers praising the large selection of luxury scented candles and the quality of the products. Some customers have described the store as "magical" and highlighted the excellent customer service provided by staff members like Darrin and Lauren.
However, other reviews on Yelp and Trustpilot criticise the store for issues with shipping, returns, and customer service. Several customers have complained about the lengthy delivery times, with one reviewer stating that it took 3.5 weeks to receive their order. Another reviewer mentioned that they never received their items, despite being charged for them. There have also been complaints about the tone of emails from Candle Delirium regarding returns, with one long-time customer stating that they felt "burned" by the company after being charged for a broken item that they returned.
Additionally, there are reports of inconsistent stock levels, with items being accepted for order despite not being in stock. Some reviewers have also expressed disappointment over the rejection of their luxury candle submissions and the subsequent refusal to return the samples they had submitted for consideration. These mixed reviews highlight the varied experiences customers have had with Candle Delirium, with some expressing satisfaction while others have encountered issues with their orders or submissions.
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Frequently asked questions
Yes, Candle Delirium is a legitimate business with a physical store located in West Hollywood, California, on Santa Monica Boulevard.
Reviews are mixed. Candle Delirium has an average rating of 2.9/5 on Trustpilot, with some customers complaining about bad customer service and slow shipping. However, it has positive reviews on Yelp, with customers praising the store's products, customer service, and overall experience.
Candle Delirium specializes in luxury scented candles and claims to have the largest selection of richly scented candles from the best scented candle brands in the world. They also sell diffusers and room sprays.
Candle Delirium's flagship store is located in Los Angeles, on the Santa Monica Boulevard strip in West Hollywood.
