Jessie Taylor
CandleScience, America's leading candle-making supplier, has received mixed reviews for its products and services. While some customers have praised the company for its high-quality products, fast shipping, and excellent customer service, others have criticized its pricing, including its shipping and handling fees, as well as the accuracy of its product weight labelling. With an average rating of 3.2/5 on Trustpilot, CandleScience has garnered both positive and negative feedback, leaving room for improvement in certain areas to enhance customer satisfaction.
| Characteristics | Values |
|---|---|
| Trustpilot Rating | 3.2 / 5 |
| Customer Service | Good |
| Shipping | Fast |
| Prices | Competitive |
| Variety of Items | Not vast |
| Free Sample | Yes |
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What You'll Learn
- CandleScience has an average rating of 3.2/5 on Trustpilot
- The company offers fast shipping and excellent customer service
- CandleScience provides free samples of fragrance oils with each order
- The company has been criticised for including the weight of the bottle in its oil measurements
- CandleScience is America's leading candle-making supplier
CandleScience has an average rating of 3.2/5 on Trustpilot
CandleScience has received mixed reviews online, with an average rating of 3.2/5 on Trustpilot. While some customers have praised the company for its great products, competitive prices, and excellent customer service, others have criticised its shipping and handling prices as "astronomically ridiculous".
Some customers have expressed disappointment with the weight of the company's oil bottles, claiming that the stated weight includes the weight of the bottle itself, resulting in less product than expected. On the other hand, several reviews highlight the company's fast shipping, with orders placed by 4 pm shipped the same day.
CandleScience, based in North Carolina, is America's leading candle-making supplier. The company offers a wide range of products, including soy and paraffin candle wax, fragrance oils, candle wicks, and candle jars. They also provide free educational resources, business guides, and creative inspiration for candle makers.
Overall, CandleScience has received a varied response from customers, with some expressing satisfaction with the company's products and services, while others have raised concerns about pricing and product quantity. It is important to consider all reviews and make an informed decision when choosing a candle-making supplier.
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The company offers fast shipping and excellent customer service
CandleScience, America's leading candle-making supplier, offers fast shipping and excellent customer service. The company ships the same day for orders placed by 4 pm. Customers have praised the company for its quick and professional service, with one customer stating that CandleScience's customer service is "warm, friendly, and knowledgeable".
CandleScience offers a wide range of candle-making supplies, including wax, fragrance oils, candle wicks, and candle jars. The company's products are competitively priced, and they offer a free sample of fragrance oil with every order.
In addition to their fast shipping and excellent customer service, CandleScience is also known for its high-quality products. Their soy waxes and fragrance oils are of great quality and have strong throwing power. The company thoroughly tests every product in its in-house lab to ensure the best performance and quality for its customers.
CandleScience's excellent customer service and fast shipping have helped many businesses grow. One customer review mentions how CandleScience has helped their business grow exponentially with their amazing soy waxes and fragrance oils. The company's support and resources for crafters and entrepreneurs have been invaluable to many candle-making businesses.
Overall, CandleScience is a reliable and trusted supplier for candle makers, offering fast shipping, excellent customer service, and high-quality products. Their commitment to their customers and the quality of their products and services have made them a go-to choice for many in the candle-making community.
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CandleScience provides free samples of fragrance oils with each order
CandleScience is a company based in North Carolina that provides candle-making supplies, including wax, fragrance oils, candle wicks, and candle jars. They offer free samples of fragrance oils with each order, allowing customers to choose their preferred scent.
Reviews on Trustpilot rate CandleScience as "average," with 3.2/5 stars. Some customers have praised the company for its great products and competitive prices, as well as its exceptional customer service. One reviewer mentioned that they have been purchasing from CandleScience for two years and have had a positive experience, praising the fragrances they have tried.
However, other reviews on Trustpilot highlight issues with the company's pricing and shipping costs. One customer noted that the weight of the bottles for the oil may be included in the total weight, resulting in slightly less oil than expected. Despite this, many customers have shared positive experiences with CandleScience's shipping, with some mentioning that their orders arrived quickly and were packaged securely.
Overall, CandleScience appears to be a legitimate company offering a range of candle-making supplies, including fragrance oils. While there are some mixed reviews regarding pricing and shipping, many customers have praised the company for its product quality, fast shipping, and excellent customer service. The free samples of fragrance oils with each order allow customers to explore different scents and find their favourites.
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The company has been criticised for including the weight of the bottle in its oil measurements
CandleScience, America's leading candle-making supplier, has received criticism on Trustpilot for including the weight of the bottle in its oil measurements. The company offers a wide range of candle-making supplies, including fragrance oils, soy and paraffin candle wax, candle wicks, and candle jars. While some customers have praised the company for its competitive prices, fast shipping, and excellent customer service, others have expressed disappointment in discovering that the stated oil measurements include the weight of the bottle.
In a review on Trustpilot, a customer shared their realisation that the 1oz and 4oz bottles of oil include the weight of the bottle itself, resulting in a lesser amount of oil than expected. This practice differs from standard industry norms where the weight of the packaging is excluded from the product weight. The reviewer weighed multiple 4oz bottles of oil from CandleScience, finding that the actual oil content ranged from 3.80 oz to 3.85 oz instead of the expected 4 oz. This discrepancy has led to criticism, with the reviewer highlighting that when selling their candles, they do not include the weight of the jar, wick, label, or dust cover in the overall weight.
Including the weight of the bottle in the oil measurement can be misleading to customers, especially those who rely on accurate measurements for their candle-making endeavours. It is essential for businesses to maintain transparency and accuracy in their product labelling to ensure customers receive the quantity they expect. While CandleScience has received praise for its product quality and customer service, this particular issue has left some customers feeling disappointed and misled.
The company has not publicly addressed this criticism, and it is unclear if they plan to change their labelling practices or provide clearer measurements that exclude the weight of the bottle. It is crucial for CandleScience to listen to customer feedback and make any necessary adjustments to maintain trust and satisfaction among its clientele. As a leading supplier in the candle-making industry, CandleScience sets a standard for other businesses, and transparent and accurate labelling is essential for maintaining a positive reputation.
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CandleScience is America's leading candle-making supplier
CandleScience has received mixed reviews online. On Trustpilot, the company has an average rating of 3.2/5 stars, with some customers praising their product quality, fast shipping, and excellent customer service. However, others have criticised their pricing, particularly their shipping and handling charges, and the accuracy of their product weight measurements.
Despite the mixed reviews, CandleScience appears to be a legitimate and popular candle-making supplier, especially for those located in the eastern United States, such as Virginia, due to their fast shipping and competitive pricing. They also offer a free sample of fragrance oil with every order, allowing customers to choose their preferred scent.
Overall, CandleScience seems to be a reputable company that provides a range of high-quality candle-making supplies, with some customers expressing satisfaction with their products and services, while others have had varying experiences regarding pricing and weight measurements.
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Frequently asked questions
Yes, CandleScience is a legitimate company that supplies candle-making products, including wax, fragrance oils, candle wicks, and jars.
CandleScience has received mixed reviews online. On Trustpilot, the company has an average rating of 3.2/5 stars, with some customers praising their product quality, fast shipping, and excellent customer service, while others have criticised their pricing, including their shipping and handling charges.
Many customers have praised CandleScience for their high-quality products, fast shipping, and excellent customer service. The company offers a wide range of candle-making supplies, including soy wax, paraffin wax, fragrance oils, and more. They also provide free educational resources, business guides, and creative inspiration for crafters and entrepreneurs.
Some customers have criticised CandleScience for their pricing, particularly their shipping and handling charges. There have also been concerns about the accuracy of product weights, with some claiming that the stated weight includes the weight of the packaging, resulting in less product than expected.
