Ben Carter
Candles Direct is an online retailer offering a wide range of candles and accessories, including Yankee Candle and WoodWick. They deliver to customers in the UK, Ireland, and various other European destinations. The company has received mixed reviews, with some customers praising their fast shipping, reliable stock levels, and outstanding customer service, while others have reported issues with delivery and communication. On Trustpilot, the company has a rating of 3.8/5, with customers reporting both positive and negative experiences. While the website is likely not a scam, its trust score is not guaranteed, and it is recommended to manually check the website and reviews.
| Characteristics | Values |
|---|---|
| Trustpilot Rating | 3.8/5 |
| Number of Reviews | 191 |
| Scam Risk | Low |
| Competitive Pricing | Yes |
| Fast Shipping | Yes |
| Customer Service | Outstanding |
| Product Variety | Yes |
| Discounts and Coupons | Yes |
| Black Friday/Cyber Monday Discounts | No |
| Loyalty Points | Yes |
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$8.99 $19.99
What You'll Learn
Candles Direct has a rating of 3.8/5 on Trustpilot
On the positive side, Candles Direct is known for offering competitive prices on a wide range of candles and related products, including popular brands such as Yankee Candle and WoodWick. Customers have praised the company for its fast shipping and reliable stock levels, as well as its outstanding customer service. The company offers frequent sales, seasonal discounts, and exclusive voucher codes, making it a popular choice for finding deals on scented candles.
However, some customers have reported issues with delivery and communication. While the website is likely not a scam, its trust score is not guaranteed, and it is recommended to manually check the website and reviews before making a purchase.
Some customers have complained about issues such as broken candles upon delivery, old stock being sold as new, and the high cost of postage, which can offset any discounts offered. There have also been concerns about the lack of contact options, with some customers unable to reach the company via phone or email.
Overall, Candles Direct appears to be a legitimate company offering a wide range of candle products. However, as with any online purchase, it is essential to exercise caution and review multiple sources before making a purchase.
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The website has received mixed reviews
Candles Direct has received mixed reviews on Trustpilot, with a rating of 3.8/5. While some customers have praised the company for its excellent customer service, fast delivery, and reliable stock levels, others have reported issues with delivery and communication.
Some customers have expressed satisfaction with the company's prompt and caring responses to inquiries or issues. They also offer competitive prices and a wide range of products, including popular brands such as Yankee Candle and WoodWick. The company also provides frequent sales, seasonal discounts, and exclusive voucher codes, making it a popular choice for finding deals on scented candles.
However, there have been some negative reviews, with customers reporting issues with delivery and communication. Some have complained about broken or missing items, while others have mentioned problems with tracking their orders. There are also concerns about the quality of certain products, such as candles with little to no scent.
In addition, while the website is likely not a scam, its trust score is not guaranteed. Scamadviser has identified that the company has been reviewed at extremes, with reviews being either very positive or negative, which may indicate a possible scam where positive reviews are bought and negative reviews are hidden. However, the age of the website, which has been in existence for several years, is considered a positive sign of legitimacy.
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Customers have praised the company's customer service
Candles Direct is an online retailer offering a wide range of candles and accessories, delivering to customers in the UK, Ireland, and various other European destinations. The company has received praise for its customer service, with many customers highlighting the promptness and caring nature of their responses to inquiries or issues.
One customer on Trustpilot reported that their box had arrived damaged, but they received a very caring response from the company, who apologised for the inconvenience. Another customer praised the company's customer service, saying that they had a little issue with a candle being broken and that customer service sorted it out straight away, sending them a new one the next day.
Candles Direct also offers a loyalty program where customers can earn points on all purchases over £1, which can be redeemed on future orders, adding to savings. The company also occasionally offers discount codes and coupons, with shoppers saving an average of 18.4% on purchases with coupons.
While the company has received some negative reviews, particularly regarding delivery and communication issues, the majority of customers have praised the company's customer service. Candles Direct has been in business for over 30 years and is one of the largest retailers of candles in the UK, indicating that it is a legitimate and reputable company.
Overall, Candles Direct appears to be a legitimate and safe website that provides excellent customer service and a wide range of candle products to its customers.
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Candles Direct offers a wide range of candles and accessories
Candles Direct is an online retailer offering a wide range of candles and accessories. They deliver to customers in the UK, Ireland, and various other European destinations. Their product line includes popular brands such as Yankee Candle and WoodWick.
Yankee Candles are made with quality ingredients sourced from around the world by master candlemakers using a unique wax blend and wick. Each fragrance is rigorously screened, reviewed, and tested by a team of fragrance experts to achieve a strong fragrance and quality experience.
Candles Direct offers a variety of candles, including scented candles, pillar candles, tea lights, and votive candles. They also provide accessories such as candle holders, fluffy towel signature diffusers, and other home fragrances.
The company is known for its competitive prices, fast shipping, and reliable stock levels. They also provide excellent customer service, with prompt and caring responses to inquiries or issues. Candles Direct has a loyalty program where customers can earn points on all purchases over £1, which can be redeemed on future orders.
Candles Direct has received mixed reviews online. While some customers have praised their fast delivery and excellent customer service, others have reported issues with delivery and communication. The website has received a rating of \"Great\" with 3.8/5 on Trustpilot, with reviews indicating both positive and negative experiences. It is recommended to manually check the website and reviews to ensure a safe and satisfactory shopping experience.
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The company delivers to the UK, Ireland, and other European destinations
Candles Direct is an online retailer offering a wide range of candles and accessories. They deliver to customers in the UK, Ireland, and various other European destinations. The company has a 30-year retailing history, with both physical stores and an online presence, making them one of the largest retailers of candles in the UK.
Candles Direct offers popular brands such as Yankee Candle and WoodWick, as well as a variety of candle types, including scented candles, pillar candles, tea lights, and votive candles. They also provide accessories like candle holders, diffusers, and other home fragrances.
The company has received mixed reviews from customers. While some praise their fast shipping, reliable stock levels, and outstanding customer service, others have reported issues with delivery and communication. Candles Direct has a rating of 3.8/5 on Trustpilot, with some customers expressing concerns about broken or missing items, and the high cost of postage.
To ensure a positive shopping experience, it is recommended to manually check the website and reviews. Candles Direct provides a loyalty programme where customers can earn points on purchases over £1, which can be redeemed for discounts on future orders. They also offer coupon codes and occasional discounts, making it a popular choice for those seeking deals on scented candles.
Overall, Candles Direct appears to be a legitimate company with a long history in the candle retail business. While there are some negative reviews, the company is committed to providing an exceptional service and has a wide range of products to choose from.
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Frequently asked questions
Yes, Candles Direct is a legitimate company with a 30-year retailing history and a wide range of customers in the UK, Ireland, and Europe.
Reviews are mixed. Customers have praised the company's fast shipping and reliable stock levels, as well as its outstanding customer service. However, some customers have reported issues with delivery and communication.
Candles Direct offers a wide range of candles and accessories, including scented candles, pillar candles, tea lights, votive candles, candle holders, and diffusers. They also offer popular brands such as Yankee Candle and WoodWick.
Yes, Candles Direct occasionally offers discount codes and coupons, with shoppers saving an average of 18.4% on purchases with coupons. They also have a loyalty program where customers can earn points on purchases over £1, which can be redeemed for discounts on future orders.
To initiate a return, contact Candles Direct at [email protected]. If your return is accepted, they will provide a return shipping label and instructions. Items sent back without prior approval will not be accepted.
