Tyler Brooks
The Magic Candle Company is a business that creates scented candles, wax melts, room sprays, fragrance oils, and other products that are designed to evoke the scents and experiences of Walt Disney World. The company has received mixed reviews on platforms such as BBB and Trustpilot, with an average rating of 3.1/5 on the latter. While some customers have praised the unique scents and products, others have criticised the company for issues with shipping, customer service, and the accuracy of scent representations. The company's BBB rating and customer reviews indicate areas for improvement, particularly in shipping and communication.
| Characteristics | Values |
|---|---|
| BBB Accreditation | Not accredited |
| BBB Customer Reviews | 3.1/5 |
| Trustpilot Customer Reviews | 3.1/5 |
| Product Quality | Mixed reviews |
| Shipping | Delayed deliveries, no tracking info provided |
| Customer Service | Mixed reviews |
| Product Scent | Strong, unique |
| Product Variety | Candles, wax melts, room sprays, fragrance oils, air fresheners, foaming hand soaps |
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What You'll Learn
Magic Candle Company's Trustpilot rating
The Magic Candle Company is rated ""Average" with 3.1/5 stars on Trustpilot, based on 3 reviews. The reviews are mixed, with some customers praising the wonderful scents of the candles, room sprays, and wax warmers, while others have criticised the company for slow shipping and poor customer service.
One positive review mentions that the Magic Candle Company's products are great for Disney fans, with scents inspired by Disney locations and experiences. The reviewer also mentions that the gift box subscriptions are good value for money, with a cute suitcase-style box containing 4-5 products for $30 per month.
However, there are also negative reviews on Trustpilot, with some customers warning others to stay away from the company due to issues with express shipping and refunds. One reviewer mentions that they paid for express shipping, but the candles never arrived, and the company refused to provide a full refund, only refunding the cost of the products. This reviewer also alleges that the company deletes negative reviews and lies about not having control over the reviews on their site.
Another reviewer mentions that while the products are decent, they will no longer be purchasing from the company due to unethical business practices, including the alleged deletion of negative reviews.
In addition to the Trustpilot reviews, there are also reviews of the Magic Candle Company on the Better Business Bureau (BBB) website. These reviews also mention issues with shipping, as well as problems with the quality of the candles and the accuracy of the scents. However, there is also a positive review from a customer who praises the company for their eagerness to work with and help their customers.
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Shipping issues
Several customers have reported shipping issues with the Magic Candle Company. One customer complained that they paid for express shipping, but the company sent their order by regular mail. The customer missed their last-minute gift and lost the $20 they paid for express shipping, delivery protection, and regular shipping. The customer also noted that the company did not communicate any delays or provide any updates outside of a generic thank-you message.
Another customer reported a similar issue, stating that they paid for express shipping but never received their order. The company refused to refund the full amount, including the shipping fee, claiming that it was stated in their terms and conditions. The customer argued that the company breached the contract between them by not providing the service they paid for.
Some customers have also complained about slow shipping and a lack of tracking information. One customer mentioned that they ordered candles for Christmas, but despite being only a few states away, the company informed them that their order would not arrive in time for the holidays. The customer also noted that they received no shipping updates or notifications until they emailed the company.
In addition to shipping delays, customers have also reported issues with damaged or missing items upon delivery. One customer mentioned that some candles were missing from their order, while others were damaged during shipping. Overall, these shipping issues have led to negative reviews and a perception of poor customer service for the Magic Candle Company.
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BBB accreditation
BBB Accredited Businesses are evaluated based on various factors, including their complaint history, transparency, and commitment to resolving customer issues. The BBB considers the company's size and volume of transactions when assessing complaints, recognizing that the nature of complaints and the business's responses are often more indicative of their trustworthiness than the mere number of complaints.
BBB Business Profiles, including customer reviews, provide valuable insights for consumers. These profiles cover a three-year reporting period, ensuring that the information remains current and relevant. While the BBB does not verify the accuracy of individual reviews, it encourages transparency by allowing businesses to respond to complaints and resolve issues.
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Disney-themed candles
The Magic Candle Company is an online retailer of scented candles, wax melts, room sprays, fragrance oils, and other products. The company markets its products as reminiscent of popular vacation destinations, including Disney theme parks and resorts.
While the company has a BBB profile, it is not currently BBB accredited. BBB accreditation requires businesses to agree to BBB Standards for Trust and pass BBB's vetting process. The BBB does not endorse any business, and accreditation is not mandatory. BBB Business Profiles are meant to help customers exercise their own judgment and are not meant for promotional purposes.
The Magic Candle Company has received mixed reviews on BBB and Trustpilot. Some customers have praised the company for its unique products, wonderful scents, and eagerness to work with customers. However, numerous reviews highlight issues with shipping, including slow delivery, lack of tracking information, and failure to meet express shipping expectations. There have also been complaints about the accuracy of scent descriptions and the challenge of returning products due to strict return policies.
For Disney-themed candles, the Magic Candle Company offers a range of options that evoke the magic and nostalgia of Disney vacations. Their Disney-themed scented candles, wax melts, and room sprays are designed to transport you back to your cherished memories of Disney theme parks and resorts. The company's most popular Disney-themed fragrances include:
- Aloha Pineapple Whip
- Animation
- Churros
- Cinderella's Castle
- Confectionery Shop
- Cotton Headed Ninny Muggins
- Enchanted Library
- Flannel
- Floridian
- Galaxy's Edge
- Grand Gingerbread House
Another company offering Disney-themed candles is Main Street Melts Candle Co., which sells 9 oz Disney Scents Jar Candles in various fragrances, including:
- Adventure is Out There
- Aloha Pineapple Whip
- Animation
- Beach Club
- Boardwalk Bakery
- Boo to You
- Butterscotch Brew
- Campfire Marshmallow
- Caribbean Beach
- Castaway Cay
- Churros
- Cinderella's Castle
- Confectionery Shop
- Contemporary
These candles are made with all-natural soy wax and are priced at $17.99 each.
Additionally, Walter & Rosie offer a range of Disney-themed scented candles made with a blended soy wax and poured into 11 oz jars with suction lids. These candles have a burn time of approximately 40 hours.
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Customer reviews
On the other hand, several customers have expressed disappointment with the company, citing issues with shipping, product quality, and unethical business practices. Some reviewers claim that the company is slow to ship their products and does not provide tracking information. Others complain that the candles do not burn properly, with wicks going out immediately after lighting. There are also allegations that the company deletes negative reviews and lies about its control over customer reviews posted on sites like BBB.
Some customers have also noted that while the company's products are meant to capture the scents of Walt Disney World, not all of the candles accurately represent the smells they are supposed to evoke. For example, one customer mentioned that the "Honeypot" candle, supposedly inspired by the Winnie-the-Pooh ride, had a terrible scent. However, they kept the candle for sentimental reasons.
Overall, while some customers have had positive experiences with the Magic Candle Company, others have been left disappointed by the company's products and business practices, raising concerns about the legitimacy and quality of the company's offerings.
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Frequently asked questions
No, the Magic Candle Company is not BBB accredited. BBB accreditation requires businesses to agree to BBB Standards for Trust and pass BBB's vetting process.
The Magic Candle Company does not have a rating from the BBB. BBB Business Profiles are generally based on a three-year reporting period, except for customer reviews.
Customer reviews on BBB are mixed. Some customers have complained about slow shipping, lack of tracking info, and issues with returns. Others have praised the company for their eagerness to work with and help their customers.
The Magic Candle Company has an Average rating of 3.1 / 5 on Trustpilot.
Reviews on Trustpilot are mixed. Some customers have complained about non-delivery of products and refusal to refund the full amount. Others have praised the scents of the products and the neatness of the gift box subscriptions.
