Jessie Taylor
Quick Candles is a company that offers a wide range of candle-related products, including floating candles, votive candles, tealight candles, and glass candle holders. While some customers have praised the company for its affordable prices, fast delivery, and good quality products, others have complained about poor customer service, issues with returns and refunds, and problems with broken or damaged items. With ratings ranging from 1.1 to 2.3 stars on various review websites, the overall customer experience with Quick Candles seems to be mixed, with some expressing dissatisfaction while others seem pleased with the company's offerings.
| Characteristics | Values |
|---|---|
| Customer Service | Poor, rude, hostile, non-existent |
| Shipping | Quick, fair prices |
| Product Quality | Good, damaged/broken items, not packaged appropriately |
| Legitimacy | Legit company, fake contact information |
| Returns | Difficult, pro-rata refund, refused to replace product |
| Payment Methods | Accepts credit cards |
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What You'll Learn
- Quick Candles' customer service has been described as rude and hostile
- Quick Candles' shipping is fast and reliable, according to some
- Quick Candles' products are reasonably priced, but some reviews claim they are poor quality
- Quick Candles' return policy has been criticised for being inflexible
- Quick Candles' website and ordering process are user-friendly
Quick Candles' customer service has been described as rude and hostile
Quick Candles is a company that sells candles and related products, such as candle holders. While some customers have praised the company for its quick shipping, affordable prices, and product quality, others have expressed dissatisfaction with their purchases and customer service.
In particular, Quick Candles' customer service has been described as rude and hostile by several reviewers. One customer shared that they were hung up on during phone calls and experienced disconnection from chat support, feeling that the company was trying to keep them on a "hamster wheel" until they gave up. Another reviewer mentioned that the staff were verbally offensive and cut them off when trying to resolve an issue with a broken candle holder.
Some customers have also had negative experiences with the company's return and refund policies. One reviewer mentioned that they were refused a refund for missing items in their order, while another stated that they were offered only a partial refund for a damaged product.
The company's customer service has been described as non-existent by some, with one reviewer claiming that the contact information provided on the website was fake. Overall, Quick Candles has received mixed reviews, with an average rating of 2.3 out of 5 stars on Trustpilot and 1.5 stars on Yelp. While some customers have had positive experiences with the company's products and shipping, others have been left disappointed and frustrated by the customer support they received.
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Quick Candles' shipping is fast and reliable, according to some
Quick Candles is a company that offers candles and wedding decorations. While there have been mixed reviews of the company, with some customers reporting issues with customer service, late deliveries, and broken items, others have praised the company for its fast shipping and reliable delivery.
One customer reported that their order arrived within a week, and they were pleased with the quality and affordability of the products. They also noted that the company promptly sent replacements for any broken items. Another customer mentioned that they had always received their packages within three days of ordering and appreciated the fair shipping prices. Similarly, a reviewer on Trustpilot mentioned that they received their order promptly and found the website user-friendly.
Some customers have specifically highlighted the quick shipping offered by Quick Candles. One reviewer mentioned that they received their order of 150 candles for their wedding decor very quickly, and another commented that the company has some of the best prices for bulk wedding decor. The affordability of Quick Candles' products has also been praised by customers, who found the prices extremely reasonable and much cheaper than purchasing candles in stores.
Overall, while there have been some negative experiences reported, it appears that Quick Candles shipping is generally considered fast and reliable by some customers. However, it is essential to consider all reviews and make an informed decision when choosing a company for candle and wedding decoration purchases.
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Quick Candles' products are reasonably priced, but some reviews claim they are poor quality
Quick Candles is a company that offers a wide range of candle-related products, including floating candles, votive candles, tealight candles, and glass candle holders. While the company has received some positive reviews for its prompt delivery and affordable prices, there are also numerous negative reviews that call into question the quality of their products and customer service.
On the one hand, Quick Candles has been praised by some customers for their reasonable prices, fast delivery, and good product quality. One customer review mentions that the prices are "extremely affordable" and much cheaper than purchasing [candles] in stores, while another review highlights that Quick Candles has "some of the BEST prices out there for bulk wedding decor." In terms of product quality, some customers have reported that the candles burned for a long time and matched their color scheme, while others have praised the beauty of the candle holders and mirrors.
On the other hand, Quick Candles has also received a significant number of negative reviews, with some customers reporting issues with broken or damaged items, poor packaging, and problematic refunds. One review mentions that the candles were "so tightly stuffed into tiny boxes that they stick together and pull out the wick," rendering them unusable. Another review describes how the company refused to replace a broken candle holder and instead offered only a pro-rata refund, which was not useful to the customer as the candle holders were needed as a set.
Additionally, there have been several complaints about Quick Candles' customer service. Some customers have described the customer service representatives as "rude" and "hostile", with a tendency to disconnect calls or chats without resolving issues. There are also reports of customers being accused of lying about missing items and being refused refunds or replacements. These negative experiences have resulted in low ratings for Quick Candles on various review platforms, such as Sitejabber (1.1 stars from 27 reviews) and Trustpilot ("Poor" with 2.3/5 stars).
Overall, while Quick Candles may offer reasonably priced products, there are conflicting reviews regarding the quality of their items and the level of customer service provided. It is always advisable to research a company thoroughly and consider multiple reviews before making a purchase decision.
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Quick Candles' return policy has been criticised for being inflexible
Quick Candles has received numerous negative reviews regarding its customer service and return policy. The company has a rating of 1.1 stars out of 27 reviews on Sitejabber, with customers complaining about rude and unhelpful staff who are difficult to reach and often disconnect calls. Trustpilot reviews also mention poor customer service, with some users reporting that their orders were lost or damaged during shipping, and that Quick Candles refused to provide replacements or refunds, even when guaranteed by their website.
The Quick Candles return policy has been a particular source of criticism, with some customers calling it "inflexible" and "a scam". One reviewer on Sitejabber shared that they were offered a refund for a broken candle holder but were told they would have to pay the postage to return it, resulting in an incomplete set. Another reviewer on Trustpilot mentioned that they received a pro-rata refund for a broken candle holder, which was useless to them as the holders needed to be used as a set.
Additionally, a wedding florist who had spent over $1000 with the company was refused a refund for missing items and was called a liar by Quick Candles staff. This incident highlights the inconsistency in Quick Candles' return policy, as it directly contradicts their advertised policy of having no drop-dead date on returns or exchanges.
While some customers have praised Quick Candles for their fast delivery, affordable prices, and good product quality, the negative experiences surrounding their return policy and customer service have significantly impacted the company's reputation. These issues have led to dissatisfaction among customers and criticism on public forums, affecting trust in the company and potentially deterring future purchases.
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Quick Candles' website and ordering process are user-friendly
Quick Candles is an online store that offers a wide range of candles and candle accessories. The website is user-friendly, with a simple interface that allows customers to easily navigate through the product categories and find what they are looking for. The product pages provide detailed information about each item, including descriptions, specifications, and customer reviews, which helps customers make informed purchasing decisions.
The ordering process on Quick Candles is also designed to be convenient and straightforward. Customers can add items to their cart with just a few clicks and proceed to checkout when they are ready to complete their purchase. The checkout process is secure and efficient, with options to pay using major credit cards or other payment methods. The website also offers clear information about shipping and delivery times, so customers know what to expect regarding the arrival of their orders.
In addition to the user-friendly website and ordering process, Quick Candles also offers competitive prices and fast delivery. Many customers have praised the company for their quick shipping times, with some receiving their orders within just a few days of placing their orders. The prices of the products are also very reasonable, especially for bulk purchases, making it an attractive option for those looking for affordable options without compromising quality.
While there have been some mixed reviews regarding customer service and returns, overall, the Quick Candles website and ordering process are designed with the user's convenience in mind. The website is easy to navigate, and the ordering process is simple and efficient, making it a convenient option for those looking to purchase candles and candle accessories online.
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Frequently asked questions
Yes, Quick Candles is a legitimate company. However, reviews are mixed, with some customers reporting rude and unhelpful customer service, and others praising the company for its fast delivery and good-quality products.
Quick Candles is rated "Poor" with 2.3/5 stars on Trustpilot, based on 12 reviews.
Quick Candles has a rating of 1.1/5 stars from 27 reviews on Sitejabber, indicating that most customers are generally dissatisfied with their purchases.
