Ben Carter
Goose Creek Candle Company is a candle and home fragrance company. They offer a range of scented candles, wax melts, and body care products. The company has received mixed reviews, with some customers praising the quality and scent of their candles, while others have complained about issues with delivery and customer service. The company has a rating of 4.6/5 on Trustpilot, with customers highlighting the high quality and long-lasting scents of the candles, as well as the reasonable prices. However, on reviews.io, the company has an average score of 1.58 out of 322 reviews, with some customers reporting scams and issues with receiving their orders.
| Characteristics | Values |
|---|---|
| Customer Service | Poor according to some customers, Good according to others |
| Quality | Good quality candles, long-lasting scents |
| Variety | Wide variety of fragrances, unique licensed products |
| Scent | Powerful but not overpowering |
| Price | Reasonable |
| Shipping | Quick shipping, according to some customers |
| Safety | Lead-free, 100% cotton wicks, IFRA-approved fragrances |
| Sustainability | Environmentally-friendly, sustainable |
Explore related products
What You'll Learn
Goose Creek's Trustpilot rating
Goose Creek has a rating of 4.6 out of 5 on Trustpilot, with some reviews describing the company as "excellent". Customers have praised the high quality and long-lasting scents of the candles, with some stating that they now exclusively purchase from Goose Creek. The wide variety of fragrances available, including unique licensed products, and the fact that the scents effectively fill both large and small spaces, have also been appreciated by customers.
Many reviewers have commented on the reasonable prices, especially considering the quality of the candles. The company's customer service has also been consistently praised, with quick and efficient responses to inquiries and issues. Several reviewers mentioned instances where damaged items were promptly replaced, sometimes within minutes of reporting the problem.
However, some consumers have reported issues with their orders, including delayed deliveries and broken items. There are also a few negative reviews that mention problems with incorrect addresses and a lack of response from customer service.
Overall, the majority of reviews on Trustpilot for Goose Creek are positive, with customers highlighting the quality of the candles, the variety of fragrances, and the reasonable prices. The company's customer service has also received praise for its efficiency and responsiveness.
Lavender Candles: Natural Migraine Relief or Myth?
You may want to see also
Explore related products
Customer reviews
However, on reviews.io, the company has an average score of 1.58 out of 5, with some customers complaining about issues with ordering and delivery, as well as poor customer service. For example, one reviewer mentioned that their order never arrived and that the company did not respond to their inquiries. Another reviewer reported a problem with an incorrect address on their order and a lack of response from customer service.
On Reddit, there are also mixed reviews, with some users intrigued by the company's products and asking for others' experiences, while one user reported a negative experience with a late order and broken candle jars, contrasting the positive experiences reported on Trustpilot.
Candle Magic: Pagan Rituals and Their Significance
You may want to see also
Explore related products
$17.99 $30.99
Product quality
Goose Creek candles are advertised as being made with the finest ingredients, offering a clean burn and a long-lasting fragrance. The company claims that their candles are crafted from a carefully curated blend of premium wax and fragrance oils to ensure a consistent burn and a powerful scent throw. The candles are also said to be lead-free and have 100% cotton wicks, with fragrances that are IFRA-approved and safe for use within the home.
Reviews of the candles on Trustpilot are generally positive, with an average rating of 4.6/5 stars. Many reviewers praise the quality and long-lasting scents of the candles, with some stating that they now exclusively purchase from this brand. The variety of fragrances available, including unique licensed products, is also highlighted, as is the fact that the scents effectively fill both large and small spaces. Some reviewers mention specific scents they enjoy, such as Georgia Peach, Pink Bellini, Key Lime Cake Pop, and Vanilla Bean. The prices are also considered reasonable, especially considering the quality of the candles.
However, there are also negative reviews of Goose Creek candles on other platforms, such as Reddit and reviews.io. Some customers have complained about issues with customer service, late deliveries, and broken candle jars. There are also a few reports of potential scams, with customers claiming that they never received their orders despite being charged.
Overall, while there are some mixed reviews, the majority of feedback on Goose Creek candles suggests that the product quality is high, with customers particularly appreciating the variety of long-lasting and potent fragrances offered at reasonable prices.
Creative Wine Glass Candle Holders: DIY Ideas
You may want to see also
Explore related products
Customer service
Customer reviews of Goose Creek Candle Company's customer service are mixed. While some customers have praised the company for its quick and efficient responses to inquiries and issues, others have complained about a lack of response and difficulty obtaining refunds for damaged goods.
Some customers have reported that the company has promptly replaced damaged items, sometimes within minutes of reporting the problem. Others have noted that the company's customer service team is responsive and helpful, with one customer stating that they have "never had a problem with customer service".
However, there are also several negative reviews from customers who have experienced issues with their orders. Some customers have complained about receiving broken candles and difficulty obtaining refunds or replacements. One customer reported that they were granted only a partial refund for a damaged package, while another mentioned that they never received their package at all and were offered only a gift card as compensation. Another customer reported that they were unable to contact the company after receiving tracking information from a foreign tracking company, which indicated that their package had been delivered when it had not.
Goose Creek Candle Company offers returns and refunds for eligible items within 30 days of the purchase date. Items must be securely packed in their original packaging, and the company will cover return fees minus a $5.99 UPS service charge. Once the items are returned, the company will process the return and issue a refund or gift card within 5 business days.
Creative Ways to Secure Candles on Windows
You may want to see also
Explore related products
Delivery and packaging
Goose Creek Candle Company offers a wide range of scented candles, including floral, citrus, and earthy aromas. While the company has received generally positive reviews for its product quality and unique fragrances, there have been some concerns and mixed feedback about its delivery and packaging processes.
Delivery
Goose Creek Candle Company offers shipping through various carriers, including UPS, FedEx, and USPS. The time taken for delivery can vary, with some customers reporting prompt deliveries within a few days, while others have experienced delays or non-delivery of their orders. It is important to note that during busy periods like Christmas, customers may need to pay extra for expedited shipping to ensure timely delivery.
In some instances, customers have reported issues with non-delivery or missing packages, which can be a cause for concern. There are also a few complaints about the company's response to these delivery problems, with some customers feeling that their concerns were not adequately addressed or resolved.
Packaging
The packaging of the candles has been a point of discussion among customers. While some appreciate the packaging, others have suggested that the company should more prominently label their shipping boxes as "Fragile" to ensure better handling during transit. This suggestion aims to reduce the likelihood of broken or damaged candles upon delivery.
Customer Service
Goose Creek Candle Company's customer service has received mixed reviews. Some customers praise the company for its prompt responses, quick replacements, and satisfying resolutions to issues. On the other hand, there are also reports of slow or non-existent responses to inquiries, particularly regarding order status and delivery-related concerns.
In summary, while Goose Creek Candle Company generally receives positive feedback for its products, there is room for improvement in terms of delivery and packaging. Enhancing communication and responsiveness to customer inquiries and ensuring more secure packaging could help address some of the concerns raised by customers.
Vegan Candles: Are They Cruelty-Free?
You may want to see also
Frequently asked questions
Goose Creek candles are legit, but there are some negative reviews regarding their customer service and delivery.
Goose Creek candles are made of premium wax and fragrance oils, with 100% cotton wicks. Their fragrances are IFRA-approved and safe for use within your home.
Yes, Goose Creek candles are known for being affordable, high-quality, and long-lasting.
Goose Creek offers a wide variety of fragrances, including floral, fruity, nature-inspired, gourmand, edible, bright fruit and citrus, fresh, spice, green, masculine, and tropical scents.
In addition to their scented candles, Goose Creek offers body care products, wax melts, and flameless fragrance products.
