Ben Carter
Goose Creek is a candle company that offers a wide range of scented candles, including dupes of popular Bath and Body Works scents. The company has received mixed reviews, with an average rating of 1.57 out of 317 reviews on reviews.io, while also being rated Excellent with 4.6 out of 5 on Trustpilot based on nearly 6000 reviews. While some customers have praised the quality and variety of Goose Creek's candles, others have complained about poor customer service, slow response times, and issues with damaged or missing items. There have also been reports of difficulties obtaining refunds or replacements for lost or damaged packages. So, is Goose Creek legit? The answer may lie in the company's ability to consistently deliver quality products and provide satisfactory customer support.
| Characteristics | Values |
|---|---|
| Number of reviews on Trustpilot | 5,938 |
| Trustpilot rating | 4.6/5 |
| Number of reviews on reviews.io | 317 |
| Reviews.io rating | 1.57 |
| Customer service | Varied reviews, some excellent, some poor |
| Shipping | Varied reviews, some good, some poor |
| Quality | Varied reviews, some good, some poor |
| Variety | Varied reviews, some good, some poor |
| Scent | Varied reviews, some good, some poor |
| Price | Varied reviews, some reasonable, some expensive |
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What You'll Learn
- Goose Creek has a rating of 4.6/5 on Trustpilot, with 5,938 reviews
- The company has an average score of 1.57 from 317 reviews on reviews.io
- Customers have praised Goose Creek's products, pricing, and customer service
- However, some reviews criticise the company's customer service and lack of response
- Some customers have reported issues with damaged or broken candles
Goose Creek has a rating of 4.6/5 on Trustpilot, with 5,938 reviews
Goose Creek, a candle company, has a rating of 4.6/5 on Trustpilot, with 5,938 reviews. Many customers have praised the company's products and services, with some reviews describing the candles as "amazing" and "high quality". The company has also been commended for its excellent and prompt customer service, with some customers receiving replacement orders within 24 hours of reporting issues. The large selection of candles and room sprays offered by the company has also been appreciated by customers.
However, there are also negative reviews of the company, with some customers reporting issues such as broken or damaged candles, poor customer service, and difficulties with returns and refunds. Some customers have complained about the strong scent of the candles, while others have expressed frustration with the lack of response from customer service. There are also a few reviews that mention issues with incorrect addresses and delayed or lost packages.
Overall, the majority of reviews on Trustpilot for Goose Creek are positive, with customers praising the quality of the candles, the variety of scents offered, and the company's responsive customer service. However, it is important to consider the negative reviews as well, as they highlight areas where the company may need to improve, such as addressing issues related to packaging, returns, and refunds more effectively.
While the rating of 4.6/5 on Trustpilot indicates that Goose Creek is generally well-regarded by customers, it is always a good idea to consider multiple sources of information and reviews before drawing conclusions about a company's legitimacy and reputation. Other review websites and platforms can provide additional insights and perspectives, helping customers make informed decisions about their purchases.
In conclusion, the rating of 4.6/5 on Trustpilot suggests that Goose Creek is a legitimate company that offers high-quality products and responsive customer service. However, as with any company, there may be occasional issues or negative experiences, and it is important for customers to share their feedback and for the company to address these concerns to continuously improve their products and services.
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The company has an average score of 1.57 from 317 reviews on reviews.io
Goose Creek has received mixed reviews online. On reviews.io, the company has an average score of 1.57 from 317 reviews. Many customers have complained about poor customer service, with some reviews claiming that the company does not respond to emails or offer refunds for damaged goods. One customer reported that they were told to spend their own money to return a candle that did not smell as advertised and were only offered a $5 credit for a future order. Another customer reported that they were charged a $10 fee to change the address on their order, despite the fact that it had not yet been shipped.
On the other hand, Goose Creek has also received positive reviews from customers who are happy with the quality and price of their candles. One review praises the company for offering a large selection of products at reasonable prices, while another review highlights the company's prompt response to an issue with a missing item.
On Trustpilot, Goose Creek is rated "Excellent" with 4.6/5 stars from 5,938 reviews. Many customers have praised the company for its excellent customer service, high-quality products, and affordable prices. However, there are also a small number of negative reviews on Trustpilot, with some customers reporting issues with damaged candles and poor packaging.
Overall, it appears that Goose Creek has received a mix of positive and negative reviews, with some customers reporting issues with customer service, shipping, and damaged goods, while others are happy with the company's products and service.
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$8.99
Customers have praised Goose Creek's products, pricing, and customer service
Customers have had mixed opinions about Goose Creek's products, pricing, and customer service. On Trustpilot, Goose Creek has received an "Excellent" rating of 4.6/5 stars from over 5,900 reviews. Many customers have praised the company for its high-quality products, reasonable prices, and excellent customer service. One customer commended the company for its prompt response to an issue with missing items, stating that they sent out a replacement order in less than 24 hours. Another customer praised the company for its large selection of candles and room sprays, frequent updates, and new products.
However, on reviews.io, Goose Creek has received an average score of 1.57 out of 317 reviews. Some customers have criticised the company for its poor customer service, with some reporting issues with incorrect orders and a lack of response from the company. For instance, one customer mentioned that they placed an order using Apple Pay, which used an old address, and despite sending multiple emails, they did not receive a timely response from the company.
Additionally, some customers have had mixed experiences with the quality of the candles. While some have praised the long-lasting scents and even burning of the candles, others have complained about strong scents causing headaches and candles turning black. There have also been reports of broken candle jars during shipping, with some customers expressing frustration over the company's handling of refunds and replacements.
Overall, while some customers have had positive experiences with Goose Creek's products and customer service, others have encountered issues with the company's responsiveness, order fulfilment, and product quality.
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However, some reviews criticise the company's customer service and lack of response
Goose Creek has received mixed reviews for its products and services. While some customers have praised the company for its high-quality, affordable candles, others have criticised its poor customer service and lack of response.
On Trustpilot, Goose Creek has an "Excellent" rating of 4.6/5. Several customers have commended the company for its excellent customer service, with one customer stating that the company is "very quick to respond and very kind". Another customer praised the company for its prompt response to their email, stating that they received a replacement order in less than 24 hours.
However, some reviews on reviews.io and BBB Complaints paint a different picture. One customer complained about the company's poor customer service, stating that they never received a response to their email regarding a strongly scented candle that gave them a headache. Another customer shared a similar experience, claiming that they never received a package or response from the company, despite multiple attempts to contact them. This customer also mentioned that the company offered only replacements or store credit instead of a refund, which they found unacceptable.
Other customers have expressed frustration with the company's return policy and lack of responsiveness to issues with orders. One customer shared that they were disappointed with the company's response to their concern, stating that they were offered only a $5 credit instead of a refund for their order of two candles that smelled the same. Another customer experienced issues with incorrect addresses and a lack of response from the company, despite sending multiple emails.
While Goose Creek has received positive reviews for its products and customer service from some customers, there are also critical reviews highlighting issues with the company's responsiveness, return policy, and resolution of order-related problems. These mixed reviews suggest that customers' experiences with Goose Creek can vary significantly.
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Some customers have reported issues with damaged or broken candles
Goose Creek has received mixed reviews for its products and services. While some customers have praised the company for its high-quality candles and excellent customer service, others have reported issues with damaged or broken candles upon delivery.
In some instances, customers have received packages with broken candle jars and glass fragments in the box, posing a safety hazard. One customer reported that their package from Goose Creek had two severely broken candles, with glass scattered everywhere, and three other candles were also cut and damaged by the broken glass. Despite providing photos and engaging in several email exchanges, the customer was only offered a partial refund and told to manage the broken glass themselves, which they found unacceptable and frustrating.
Another customer shared a similar experience, stating that their package arrived damaged due to poor packaging and incorrect shipping information. They, too, had to deal with broken glass and cut their finger in the process. While Goose Creek initially offered a refund for the two broken candles and a gift card, the customer declined, insisting on a full refund for all five damaged candles. However, communication from the company ceased after that.
Goose Creek's policy on damaged items states that items must be securely packed in their original packaging to ensure safe delivery back to their facility. If items arrive broken, it may impact the refund amount. The company covers return fees but deducts a $5.99 service charge. While some customers have appreciated the company's prompt response and replacement of damaged items, others have been disappointed by the lack of communication and resolution to their issues.
It is important to note that the presence of both positive and negative reviews highlights the varied experiences customers have had with Goose Creek. While some have praised the company's products and services, others have expressed frustration over damaged candles, poor packaging, and unsatisfactory resolutions.
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Frequently asked questions
Goose Creek is a legitimate company that sells candles and room sprays.
Goose Creek's products have received mixed reviews. Some customers have praised the quality of their candles, while others have complained about issues such as broken candle jars, strong scents, and candles that burn quickly.
Goose Creek's products are reasonably priced, according to some customers. Their candles range from $11 to $13.
Opinions on Goose Creek's customer service are divided. Some customers have praised the company for their excellent and prompt service, while others have criticised them for being unresponsive and unhelpful.
Goose Creek offers returns for eligible items within 30 days of the purchase date. However, there have been some complaints about issues with returns and refunds.
