Chloe Adams
Jackpot Candles is a family-owned small business in Buffalo, New York, that offers high-quality candles and bath bombs with surprise jewellery valued at $15 to $5000. While the company has received generally positive reviews from customers who praise the product's scent, longevity, and presentation, there are also a few negative reviews that claim issues with shipping and customer service. So, is Jackpot Candles a scam?
| Characteristics | Values |
|---|---|
| Customer reviews | Mixed reviews, with an average rating of 3.1/5 on Trustpilot and 4.1/5 on Sitejabber |
| Scent | Strong and pleasant, according to most reviewers |
| Performance | Even wax melting and consistent burn time, but some issues with wicks needing frequent trimming |
| Price | In line with other brands, with a higher minimum jewelry value and a lower maximum prize value |
| Shipping | Fast shipping reported by some customers, while others experienced delays and poor customer service |
| Product quality | Positive feedback for the quality of jewelry, candles, and bath bombs |
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What You'll Learn
Jackpot Candles' customer service
Jackpot Candles is a family-owned small business in Buffalo, NY, offering high-quality candles and bath bombs with surprise jewellery. The company has received mixed reviews, with an average rating of 3.1 out of 5 stars on Trustpilot and 4.1 stars from 392 reviews on Sitejabber. While some customers have praised the company for its pleasant shopping experience, fast delivery, and good-quality products, others have criticised its customer service and late deliveries.
Customer Service
Delivery
There are some conflicting reports regarding the delivery speed of Jackpot Candles. While some customers have received their orders before the estimated arrival date and praised the company for its fast delivery, others have experienced delays, especially during the holiday season. It is worth noting that natural occurrences, such as snowstorms, can also impact delivery times.
Product Quality
The quality of Jackpot Candles' products has generally received positive feedback. Customers have praised the strong and pleasant scents of the candles, the longevity of the burn time, and the beauty of the jewellery found inside. However, some reviews mention issues with wood wick candles, which can be challenging to light and keep lit. Additionally, a few customers have expressed disappointment with the value of the jewellery, noting that the rings did not live up to the expected worth.
Overall Experience
Overall, the majority of customers seem to have a positive experience with Jackpot Candles. The company ranks 2nd among candle sites on Sitejabber, with many reviewers mentioning that they have never had a bad experience and would continue to purchase from the company. However, there are also customers who have expressed disappointment, particularly regarding customer service and shipping delays.
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The quality of Jackpot Candles' products
Jackpot Candles is a family-owned small business in Buffalo, NY, offering high-quality candles and bath bombs with surprise jewellery. The company has received mixed reviews, with an average rating of 3.1/5 on Trustpilot and 4.1/5 stars from 392 reviews on Sitejabber.
The quality of Jackpot Candles products has been praised by many customers, with some highlighting the strong and pleasant fragrances of the candles, such as cinnamon and ocean breeze. The candles are made with 100% soy wax and essential oils, resulting in a clean burn and long-lasting scent. The candles are also said to have an impressive burn time of up to 80 hours, although some customers have noted that the wood wick candles can be difficult to keep lit. The presentation of the candles in sturdy glass jars with sealable tops has also been noted, although the label design has been described as unremarkable.
The jewellery found inside the candles has received mixed reviews. While some customers have been pleased with the quality and appearance of the rings, others have expressed disappointment, with one person claiming that the ring they received began to tarnish and turn their finger blue. It is worth noting that the jewellery's value can range from $15 to $5,000, and customers have the option to choose their ring size.
In addition to candles, Jackpot Candles also offers bath bombs, which have received positive reviews for their scent, size, and cuteness. The company's customer service has also been praised, with one customer mentioning that an issue with a bath bomb was resolved promptly.
Overall, while there are some negative reviews, the majority of customers seem to be satisfied with their purchases, praising the quality and fragrance of the candles, as well as the attractiveness of the jewellery.
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$29.97
$29.97
The value of the rings in Jackpot Candles' products
Jackpot Candles is a company that sells candles with jewellery hidden inside. The jewellery is typically worth between $15 and $5,000, with the $5,000 rings being the "jackpot" that gives the company its name. The rings are handcrafted by a master jeweller and gemologist, Josh, who has an impressive resume that includes studying gemology and several jeweller and stone-setting programs. Gemology is the process by which professionals learn to identify precious gems and synthetic stones, allowing them to provide an accurate appraisal value for the jewellery.
Once a customer has finished burning their candle and the wax has cooled, they can remove a foil-wrapped pouch containing their jewellery piece. The jewellery is typically a ring, which is wrapped in wax halfway down the candle. Each ring has a tag with a unique number code that can be entered on the Jackpot Candles website to discover its appraised value.
Reviews of Jackpot Candles are mostly positive, with an average rating of 4.1 stars out of 392 reviews on Sitejabber. Customers frequently mention the pleasant scents of the candles, the quality of the jewellery, and the company's fast delivery and responsive customer service. Some customers have expressed disappointment at not receiving a $5,000 ring, but it's important to note that the likelihood of receiving the highest-value ring is very low.
Overall, the value of the rings in Jackpot Candles products ranges from $15 to $5,000, with most rings falling in the lower to mid-range of this spectrum. The higher-value rings, such as the $5,000 London Blue Topaz Ring, are the "jackpot" prizes that give the company its name and create a fun and exciting experience for customers.
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The scent of Jackpot Candles' products
Jackpot Candles offers a range of scented candles, bath bombs, and wax melts. The candles are made with 100% soy wax and scented with essential oils, which gives them a strong fragrance even before they are lit.
The candles are available in a variety of scents, including fruity and spicy options. Some of the most popular scents include the Hocus Pocus candle, which blends several fruit scents together, and the Cinnamon Sensation candle, which has a sharp and spicy fragrance. The Ocean Breeze scent is also popular, described as giving off "just the right amount of scent" when lit. In addition, the company offers seasonal scents, such as the Cinnamon Stick candle, which is designed to evoke the changing of the seasons with its warm and cozy fragrance.
The candles are also known for their longevity, with some customers noting that they burn for a long time. The wax melts evenly, and the candles have a consistent burn time of around 80 hours. However, some reviewers mention that the wood wick candles can be difficult to burn and require frequent trimming to around a quarter of an inch to prevent soot buildup.
In addition to the candles, Jackpot Candles offers a monthly subscription club called the "In Crowd Membership." This club provides members with a themed jewelry candle and bath bomb each month, with scents and themes tailored to occasions such as Valentine's Day, Christmas, or Halloween. The subscription costs $31.95 per month, which is cheaper than purchasing a bath bomb and candle separately.
Overall, the scent of Jackpot Candles products appears to be well-liked by customers, with many praising the strong and long-lasting fragrances offered by the company's candles, bath bombs, and wax melts.
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The shipping experience of Jackpot Candles' products
Jackpot Candles offers a unique experience to its customers by providing scented candles with hidden jewellery inside. The company ships its products worldwide and has received mixed reviews for its shipping services.
Some customers have praised Jackpot Candles for their quick delivery, with one customer on Trustpilot claiming that their order was delivered before the estimated arrival date. Similarly, another customer on Sitejabber mentioned that their order took only 7 days to arrive. The company also offers a monthly subscription service called the "Monthly Club" or "the in-crowd membership", which includes free shipping for a monthly themed set of a jewellery candle and a bath bomb.
However, there have been some complaints about delayed deliveries and poor customer service. A customer on Reddit mentioned that they had to wait over a month for their order to arrive and faced issues with the company's customer service. Another customer on Sitejabber faced a similar issue, with their order being delayed due to heavy order volume and adverse weather conditions.
Overall, while most customers seem satisfied with the shipping experience, there have been some instances of delays and issues with customer service. It is important for customers to keep in mind that shipping times can vary depending on various factors, such as order volume and weather conditions, especially since the company ships from New York, which may be prone to snowstorms during certain seasons.
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Frequently asked questions
Jackpot Candles is not a scam. The company has received generally positive reviews on Sitejabber, Trustpilot, and Amazon. However, there are some negative reviews on Reddit, with customers complaining about slow shipping and poor customer service.
Most reviews mention that Jackpot Candles' products smell amazing and have a strong fragrance even before they are lit. The candles also burn for a long time, and the jewellery inside is described as gorgeous. However, some reviews mention that the wood wick candles can be difficult to burn.
Jackpot Candles has a rating of 4.1 stars out of 392 reviews on Sitejabber. On Trustpilot, the company is rated as "Average" with 3.1 out of 5 stars from 63 reviews. On Amazon, the Jackpot Candles Cinnamon Bun Candle with Ring Inside has received positive reviews for its scent, longevity, and packaging.
