Ben Carter
Jackpot Candles is a family-owned business based in Buffalo, New York, that sells candles and tarts with a piece of jewellery hidden inside. The company has received mixed reviews, with an average rating of 3.1/5 on Trustpilot and 4.1/5 on Sitejabber. While some customers have praised the scent and presentation of the candles, others have criticised the quality of the jewellery and the weak scent when the candle is burning. The company also offers a monthly subscription service for bath bombs and candles.
| Characteristics | Values |
|---|---|
| Trustpilot rating | 3.1/5 |
| Sitejabber rating | 4.1/5 |
| Number of Sitejabber reviews | 392 |
| Number of scents | 19 for ring candles, 20 for wax melts |
| Burn time | 80 hours |
| Wax consistency | Melts evenly |
| Wick type | Wooden |
| Wick maintenance | Trim to 1/4 inch every few hours |
| Cost | $24.95 |
| Jewelry value | Minimum $15, maximum $5000 |
| Jewelry type | Rings, necklaces, earrings |
| Shipping | Fast |
| Customer service | Responsive |
| Subscription service | Monthly |
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What You'll Learn
Jackpot Candles' products
Jackpot Candles is a brand of scented candles that contain jewellery, such as rings, inside. The candles come in a variety of fragrances, including fruity scents like the Hocus Pocus candle, and seasonal fragrances like the Christmas Cookies candle. The brand also offers bath bombs in scents like candy corn.
The candles are presented in sturdy and solid glass jars with sealable glass tops. The label features the company's logo and a picture that represents the candle's scent. While the presentation is nice, some reviewers have noted that the label does not enhance the candle's aesthetic. The candles are made with essential oils, and while the scent is strong before lighting the candle, it mellows out when lit and gives off a pleasant fragrance.
The rings found inside the candles are valued at a minimum of $15 and a maximum of $5000. The rings are of good quality and feel solid, despite some being valued at only $18 and $23. Jackpot Candles offers a range of ring sizes to choose from.
In addition to their individual candle offerings, Jackpot Candles also has a monthly subscription club called the "Monthly Club" or the "In Crowd Membership." For $31.95 per month, subscribers receive one themed jewellery candle and one bath bomb delivered to their door, with free shipping included.
Overall, Jackpot Candles offers a unique experience of discovering jewellery hidden within scented candles. While the brand has received mixed reviews regarding the strength of the fragrance and the presentation of the candles, many customers have praised the quality of the jewellery and the quick delivery of their orders.
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Customer reviews
Jackpot Candles has a rating of 4.1 stars from 392 reviews, indicating that most customers are generally satisfied with their purchases. The company ranks 2nd among candle sites. Customers have praised the scent of the candles, the quality of the jewellery, and the speed of delivery. One customer review states: "I love these candles. They smell really nice. They burn well... And of course, the jewellery surprise is fun. The jewellery is nice enough to wear as costume jewellery".
However, some customers have criticised the quality of the jewellery, with one reviewer stating that they "only got cheap rings". Another customer complained about issues with the candle wick: "I received a candle as a gift. It smells good just sitting there. But I can't get the wick to stay lit".
Some customers have also had issues with customer service. One reviewer stated that they had to return an item due to an incorrect address, but the item still arrived late. However, another reviewer praised the customer service, saying that they had a positive experience when contacting the company about a damaged candle during international shipping.
Overall, Jackpot Candles has received mostly positive reviews, with many customers praising the scent and quality of the candles, as well as the unique jewellery surprise.
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$29.97
Shipping and delivery
Jackpot Candles offers a unique experience where you can discover a hidden piece of jewellery within its scented candles. The family-owned business, based in Buffalo, New York, handcrafts these candles with essential oils, offering a range of fragrances from bold and fruity to mellow and subtle.
Jackpot Candles offers worldwide shipping, ensuring that customers across the globe can enjoy their unique products. The company understands the importance of timely delivery, especially for those purchasing candles as gifts.
For customers within the United States, Jackpot Candles provides standard shipping options with an estimated delivery time of 3-5 business days. Additionally, they offer expedited shipping for a faster delivery experience, ideal for last-minute gifts or special occasions. This option typically reduces the delivery time to 1-3 business days, ensuring that your candle reaches you promptly.
International shipping is also available for customers outside the US. While delivery times may vary depending on the destination country, Jackpot Candles works closely with reputable shipping carriers to ensure timely and efficient delivery. The company aims to provide transparent shipping estimates during checkout, so customers know what to expect.
To enhance the customer experience, Jackpot Candles provides tracking information for all orders. This allows customers to monitor the progress of their shipment and plan their excitement accordingly! With each step of the journey visible, customers can feel confident in their purchase and anticipate the joy of uncovering their hidden jewellery.
In addition to standard shipping, Jackpot Candles also offers a subscription service called the "Monthly Club." This exclusive club delivers a themed candle and bath bomb surprise to your door each month. The sets are carefully curated to match various occasions, such as Valentine's Day, Christmas, or Halloween. This subscription service also includes free shipping each month, making it a cost-effective way to regularly enjoy Jackpot Candles' products.
The company takes pride in its attention to detail and strives to ensure that each candle arrives safely and securely. Each candle is carefully packaged to prevent damage during transit, ensuring that your candle and its hidden treasure reach you in perfect condition.
Overall, Jackpot Candles prioritises timely shipping and delivery to ensure a positive customer experience. With a combination of standard, expedited, and subscription shipping options, they cater to different customer needs and preferences. By offering worldwide shipping and transparent delivery estimates, they ensure that their unique candles can be enjoyed by enthusiasts everywhere.
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Scent and performance
Jackpot Candles has received mixed reviews for its scent and performance. While some customers rave about the candles' amazing scents, others have complained that the candles have no scent or that the scent is too weak when the candle is burning.
One customer review mentions that the candle's fragrance was strong before lighting the candle but mellowed out once it was lit, giving off just the right amount of scent. Another review mentions that the candle filled their home with vanilla and sugar scents, but it was not overpowering.
In terms of performance, most customers seem satisfied with the candles' burn time and quality. One review mentions that the wax melted evenly and consistently throughout its 80-hour burn time, although they note that the wick needs to be trimmed regularly to avoid soot buildup.
Some customers have also praised the company's bath bombs, saying they smell great and are of good quality. However, there are also complaints about long shipping times and issues with the wood wicks of the candles, which can be difficult to light and keep lit.
Overall, while there are some mixed reviews, most customers seem to be generally satisfied with the scent and performance of Jackpot Candles, with some specifically mentioning that they love the fragrance and have never had a bad experience with the company.
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The Jackpot Candles Monthly Club
Jackpot Candles is a family-owned business based in Buffalo, New York, that manufactures candles and tarts. Each candle contains a hidden piece of jewellery, which could be worth up to $5,000. The jewellery can be chosen in advance and includes necklaces, earrings, and rings, with the option to select a ring size. The candles are infused with essential oils, offering a range of fragrances, from bold to fruity, including vanilla and sugar scents.
Reviews for Jackpot Candles are generally positive, with an average rating of 3.1/5 stars on Trustpilot and 4.1/5 stars on Sitejabber. Customers praise the unique selection of fragrances, the quality of the jewellery, and the fast delivery. However, some reviews mention issues with long shipping times and difficulties with keeping the wooden wicks lit.
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Frequently asked questions
Jackpot Candles are luxury candles that come with a hidden piece of jewellery inside. The jewellery is worth a minimum of $15 and can be valued at up to $5,000.
Jackpot Candles offers necklaces, earrings, and rings. If you select a ring, you can choose your ring size.
Jackpot Candles has a rating of 4.1 stars out of 5 on Sitejabber, with many positive reviews praising the scent of the candles and the quality of the jewellery. However, on Trustpilot, the company has received more mixed reviews, with an average rating of 3.1 out of 5 stars. Some customers have praised the scent and fast delivery, while others have criticised the long shipping times and weak scent when the candle is burning.
