Brooke Martin
BellaCandles is a company that sells candles with rings hidden inside. The company has received mixed reviews, with an average rating of 2.7 stars out of 5. While some customers have praised the candle's scents and the excitement of finding a ring inside, others have complained about unexpected charges, broken candles, and poor customer service. Some reviewers have also mentioned issues with being signed up for an unknown monthly subscription without their consent and difficulties cancelling orders. Overall, the reviews suggest that BellaCandles may have had some issues with transparency, customer service, and product quality control.
| Characteristics | Values |
|---|---|
| Customer satisfaction | Mixed reviews, with an average rating of 2.7 stars out of 5 |
| Common complaints | Unauthorised charges, difficulty cancelling subscriptions, poor customer service, broken candles, incorrect ring sizes |
| Positive reviews | Great scents, fast delivery, good customer service |
| Products | Candles with rings inside, valued up to $5,000 |
| Shipping | Free, via USPS and Fed Ex, within 7 business days |
| Payment methods | Visa, MasterCard, Discover, and PayPal |
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What You'll Learn
Poor customer service
BellaCandles has received numerous complaints about its poor customer service. The company has a rating of 2.7 stars out of 5 from 186 reviews, with most customers expressing dissatisfaction with their purchases.
One common issue mentioned in the reviews is unexpected charges. Several customers reported being unknowingly signed up for a monthly subscription, with recurring charges of $49.99 and additional random charges of $2.99. Attempts to cancel these subscriptions were often unsuccessful, with customers facing difficulties in reaching the company by phone and even when contacted, the company claimed they could not find the customer's account.
Other issues include problems with the quality of the products, such as broken candles and incorrect ring sizes, as well as difficulties in obtaining refunds or replacements. Some customers also reported issues with incorrect deliveries, with packages being delivered to the wrong addresses.
The company's customer service team has been described as unresponsive and unhelpful. Customers have shared experiences of being given multiple different answers to the same query, being disconnected during calls, and being told that nothing could be done to resolve their issues.
The poor customer service experienced by many BellaCandles customers has resulted in financial stress and dissatisfaction, leading to negative reviews and a damaged reputation for the company.
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Unauthorised payments
BellaCandles has received numerous complaints from customers regarding unauthorised payments. The most common issue is customers being unknowingly signed up for a monthly subscription service, resulting in unexpected charges of $49.99, as well as smaller amounts at random intervals. Many customers have expressed difficulty cancelling these subscriptions, with the company allegedly ignoring phone calls and providing unhelpful responses via email.
In some cases, customers have reported being charged multiple times for their orders without authorisation. This has led to significant financial hardship for some, with one customer stating that they are unable to pay their rent due to unauthorised duplicate charges.
The company's payment policies and subscription model lack transparency, as evident from numerous reviews stating that customers were unaware of signing up for any subscription service. The website does not provide clear information about the nature of this "month club", leaving customers confused and frustrated.
Additionally, there are reports of customers being charged for orders they did not place. In one instance, a customer received a package from BellaCandles that they did not order and was subsequently charged for it. This issue was compounded by broken candles and issues with the jewellery items included in the packages.
The unauthorised payment issues, coupled with poor customer service, have resulted in a significant number of dissatisfied BellaCandles customers. Many have turned to online platforms to warn others about their experiences, advising potential customers to be cautious when ordering from BellaCandles to avoid unwanted financial burdens.
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Difficulty cancelling subscriptions
Bella Candles has received numerous customer complaints about the difficulty of cancelling subscriptions. Many customers have reported that they were unknowingly signed up for monthly subscriptions after making a one-time purchase. The subscription charges USD 49.99 monthly and an additional USD 2.99 at random intervals.
Customers have tried multiple times to cancel their subscriptions but have faced obstacles such as being unable to reach customer service or being told that their accounts could not be found. One customer recounted making hundreds of phone calls, with only one instance of their call being answered. On that occasion, the customer was informed that their account could not be located.
In another instance, a customer who had cancelled their subscription via online chat did not receive a confirmation email. Despite the cancellation, the customer was still charged for an automatic shipment. When they contacted the company, they were informed that their subscription was still active and were told to bear the cost of return postage and a restocking fee.
The difficulty in cancelling subscriptions has contributed to allegations of Bella Candles being a scam, with customers reporting continuous charges to their accounts without their consent. These issues have resulted in overall dissatisfaction among customers, reflected in the low rating of 2.7 stars out of 5 from 186 reviews.
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Broken candles
BellaCandles is a company that sells candles with rings hidden inside. The company has received mixed reviews, with an average rating of 2.7 stars out of 5 from 186 reviews. While some customers have praised the candle's scents and the excitement of finding a ring inside, others have complained about unexpected subscription charges, broken candles, and poor customer service.
Some customers have reported being unknowingly signed up for a monthly subscription, with charges of $49.99 and additional random charges of $2.99 appearing on their accounts. Attempts to cancel these subscriptions have been met with difficulty, with customers reporting being unable to reach the company by phone and being told that their accounts could not be found. These unexpected charges have left some customers unable to pay their rent or other essential expenses.
In addition to the issues with unexpected charges, several customers have received broken candles. In some cases, customers have reported that their candles arrived broken due to rough handling during shipping. However, a few customers have praised BellaCandles' customer support team for promptly sending replacements after receiving emails and photos of the damaged products.
The quality of the rings inside the candles has also been called into question. While the company guarantees that all rings are made of sterling silver, some customers have expressed doubts about the authenticity of the stones and the accuracy of the ring sizing. The codes provided with the rings for appraisal have also been reported as invalid in some cases.
Overall, the mixed reviews of BellaCandles highlight the importance of thorough research before making a purchase, especially when providing sensitive financial information. While some customers have had positive experiences with the company's products and customer service, others have encountered significant challenges that have left them feeling dissatisfied and financially burdened.
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Positive reviews
The reviews for Bella candles are overwhelmingly positive, with many customers praising the quality and longevity of the fragrances. One customer review mentions that they “spent so much money on trying to find a candle that will fill my home with a luxurious aroma”, and that they finally found success with Bella candles. Another review mentions that the wax melts are "amazing" and that the scent "lasts so long".
Many reviews also commend the company's customer service and delivery. One review mentions that the "customer service is impeccable", while another highlights the "super quick" delivery and "beautiful bespoke packaging". The attention to detail in the packaging is also praised, with one review noting that the company goes "above and beyond to get your order just right".
The variety of scents offered by Bella is also a point of praise, with one review mentioning that they "supply a large variety of scents, floral, fruity, fresh & seasonal which is constantly growing". The wax melts, in particular, seem to be a popular product, with many reviews mentioning their long-lasting fragrance and attractive packaging.
Overall, the positive reviews for Bella candles highlight the quality of the products, the excellent customer service, and the impressive variety of scents offered by the company.
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Frequently asked questions
BellaCandles is a company that sells scented candles with rings hidden inside. The rings are guaranteed to be sterling silver and can be valued at up to $5,000.
BellaCandles received mixed reviews, with an average rating of 2.7 stars out of 5 from 186 reviews. While some customers praised the candle scents and the excitement of finding a ring inside, others complained about unexpected subscription fees, poor customer service, and difficulties cancelling orders. It appears that the BellaCandles website is no longer active.
BellaCandles claims that their products are made with 100% eco-friendly materials and unleaded candle wicks, ensuring a clean and even burn. However, there have been reports of broken candles upon delivery, and some customers have expressed concerns about the authenticity of the jewellery found inside. As with any candle, it is important to follow basic safety precautions when burning BellaCandles.
